Java Developer

Job Summary Responsibilities

• Investigate and drive support resolution with internal stake holders and other Controls Engineering teams. Serve as point of escalation for support issues from Controls Engineering.
• Work closely with the engineering team to drive resolution of client issues.
• Look for opportunities to automate existing process and use AI tooling.
• Manage incidents and Post Mortems. Ensure SLOs are met and clients are kept informed and happy.
• Create documentation /runbooks and code snippets to share with clients and internal engineering teams

Production Support Incident Management

• Provide L3 support for complex production issues, including deep analysis, debugging, code-level fixes, and end-to-end validation.
• Perform detailed Root Cause Analysis (RCA) and implement permanent corrective and preventive actions.
• Manage incident lifecycle, including outage communication, tracking, escalation, and post-resolution follow-ups.
• Ensure adherence to SLA commitments with a strong focus on reducing recurring incidents.

Application Support

• Support Software Delivery Lifecycle (SDLC) operations, including code compilation, builds, artifact management, and software distribution.
• Troubleshoot issues related to CI/CD pipelines, repositories, and build systems.
• Create and maintain CI/CD pipelines (Jenkins, GitLab, Azure DevOps) and ensure build stability.
• Validate releases to minimize production risks and rollback scenarios.

Infrastructure Automation

• Provide infrastructure and platform support across Linux-based environments.
• Automate repetitive operational tasks using Shell, Python/Java, or Perl scripting.
• Support configuration management and automation tools such as Chef, Puppet, Ansible.
• Improve system efficiency by developing automation solutions for provisioning, monitoring, and operational workflows.

Monitoring, Performance Reliability

• Utilize tools like Splunk for log analysis, monitoring, and troubleshooting.
• Continuously focus on performance tuning, scalability, and system optimisation.
• Identify trends, defects, and system inefficiencies to drive proactive improvements.

Database Systems Expertise

• Work with relational databases (Oracle, DB2, MS SQL, Sybase) and write optimized SQL queries.
• Support application servers and middleware such as Apache, Tomcat.
• Manage job scheduling and batch processing using tools like Autosys/CRON.

Requirements

• Must be comfortable coding and debugging in Java or Python. Experience of Kubernetes and front end development tools such as React an advantage.
• Must have experience in a support role and role will require shifts including bank holidays. Experience managing incidents.
• Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
• Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
• Good knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.
• Work experience on SDLC, Linux system platforms.