Java Developer Cum L3 Support

L3 Support Engineer:

What You Will Be Doing

• Provide L2/L3 support for business-critical front-office applications.
• Troubleshoot, debug, and resolve complex production incidents and application defects.
• Perform root cause analysis and drive permanent resolutions in partnership with development teams.
• Manage incidents, assess business impact, and coordinate timely resolution of issues.
• Work closely with support teams on escalations and provide technical guidance where required.
• Collaborate with development teams to investigate bugs, implement fixes, and improve application stability.
• Communicate effectively with users, stakeholders, and management during incidents and problem investigations.
• Raise and manage incident, problem, and escalation tickets through established support processes.
• Identify opportunities for automation, operational improvements, and platform optimization.
• Support application performance, reliability, and continuous service improvement initiatives.

What Are We Looking For

• 4 to 10 years of experience in Application Support, Production Support, and/or Software Development.
• Experience working in L2 and L3 Application Support environments.
• Banking or Investment Banking experience preferred.
• Experience working with business-critical applications in a fast-paced environment.

Technical Skills

• Strong coding, debugging, and analytical skills.
• Hands-on experience with Java
• Familiarity with ITIL, ITSM, incident management, and problem management frameworks.
• Strong understanding of application architecture and troubleshooting methodologies.
• SQL and database query/debugging skills.
• Ability to perform code-level analysis and identify root causes of production issues.
• Knowledge of incident, problem, and escalation management processes.
• Public and Private Cloud platforms (preferably AWS, with exposure to cloud-hosted application and DevOps environments)
• Working knowledge of modern AI-assisted software development tools (e.g., GitHub Copilot, Claude, ChatGPT, or similar tools).

Behavioral Competencies

• Excellent verbal and written communication skills.
• Strong stakeholder management and client-facing communication abilities.
• Ability to analyze, prioritize, and resolve issues under pressure.
• Strong problem-solving mindset with a proactive and ownership-driven approach.
• Ability to work independently while collaborating effectively with global teams.
• Capable of managing multiple priorities in a demanding support environment.
• Flexible on extended hours and occasional weekend support.

Nice to Have

• Unix/Linux administration and troubleshooting experience.
• Experience supporting front-office trading, risk, or banking applications.