Java Application Production Support Engineer_XP:4+_Bengaluru

Java Application Production Support Engineer

Mandatory Skills

1. Java Application Support
2. Production Support
3. Incident Management
4. SQL
5. Root Cause Analysis

Required Skills (Priority Order)

• Strong experience in Java Application Support and Production Support environments.
• Hands-on experience in Incident Management, Problem Management, and Service Restoration.
• Expertise in SQL Querying, Database Analysis, and Database Troubleshooting.
• Experience supporting REST APIs, SOAP Web Services, and application integrations.
• Strong skills in Root Cause Analysis (RCA) and issue resolution.
• Experience with application monitoring, log analysis, and performance troubleshooting.
• Working knowledge of Unix/Linux commands and scripting.
• Experience with ticketing and ITSM tools such as ServiceNow, Remedy, or equivalent.
• Understanding of application deployment, release management, and change management processes.
• Familiarity with Agile and ITIL practices.

Key Responsibilities

• Provide L2/L3 production support for Java-based enterprise applications.
• Monitor application health and respond to production incidents within defined SLAs.
• Analyze, troubleshoot, and resolve application, integration, and database-related issues.
• Perform root cause analysis and implement preventive measures to avoid recurrence.
• Support REST and SOAP-based service integrations and resolve interface issues.
• Work closely with development, infrastructure, and business teams to resolve production concerns.
• Execute application validation activities during deployments, releases, and maintenance windows.
• Monitor logs, application alerts, and performance metrics to identify potential issues proactively.
• Participate in major incident calls and provide timely updates to stakeholders.
• Create and maintain operational documentation, troubleshooting guides, and knowledge base articles.
• Support change management, release activities, and production rollouts.
• Drive continuous service improvement initiatives to enhance application stability and performance.

Experience

• 6 to 12 years of experience in Java Application Support / Production Support.
• Experience supporting mission-critical enterprise applications.
• Knowledge of Banking, FinTech, Telecom, Software Product, or IT Services environments is preferred.