Japanese Speaking Customer Support

Role: Customer Support / Guest & Partner Experience

Experience: 13 years in Customer Service, Contact Centre, Hospitality or Travel

Language: JLPT N2+ / Business-level Japanese

Work Model: WFO

Work Week: 6 days with rostered weekly offs

Shifts: Rotational shifts aligned with Japan operations

Role & responsibilities

* Handle guest & partner queries through Chat/Email

* Coordinate with Japan ground teams and internal stakeholders

* Own cases end-to-end and drive timely resolution

* Track TAT, ticket ageing and recurring issues

* Support process improvements and reduce repeat escalations

Selection: Spoken & written Japanese, business etiquette and practical problem-solving.