Japanese Bilingual

Job Description

Japanese Bilingual (L1 Support) Department / Team: JDC

Location: Chennai

Shift: 247 (including night Position Overview We are seeking a Japanese Bilingual professional to join our L1 Support team. The role involves system monitoring, first-level troubleshooting, Service Request Handling and coordination with Japanese stakeholders. The ideal candidate will have strong communication skills in Japanese (minimum JLPT N3), a proactive attitude, and the ability to work in a 247 operational environment.

Key Responsibilities :

• Provide L1 support for applications and infrastructure as per defined SLAs.

• Perform system monitoring and identify potential issues proactively.

• Log, categorize, and prioritize incidents, ensuring timely escalation to L2/L3 teams when required.

• Communicate with Japanese customers and internal teams for issue updates and clarifications.

• Record incident details accurately in ticketing tools and maintain documentation.

• Conduct basic troubleshooting using SOPs.

• Ensure continuous service availability and participate in shift handovers.

• Support routine operational checks and reporting. Required Skills & Qualifications

• Japanese Language Proficiency – JLPT N3 Equivalent or above (mandatory).

• 1–5 years of experience in L1 Support / Monitoring operations.

• Good understanding of IT supports workflows and incident management.

• Ability to read, write, and communicate eAectively in Japanese and English.

• Willingness to work in 247 rotational shifts, including night shifts. Preferred Skills

• Basic knowledge of Excel (functions like VLOOKUP, pivot tables, formatting preferred).

• Exposure to monitoring tools or ticketing systems (e.g., ServiceNow, Jira, etc.).

• Experience in ITIL processes is an added advantage. Education

• Any graduate degree.

• JLPT certification (minimum JLPT N3) or Equivalent is mandatory.