JAMF L1 Engineer

Jamf L1 Engineer
Position Summary
The Jamf L1 Engineer will provide first-level operational support for macOS endpoint management within the enterprise environment. The engineer will handle device enrollment, policy execution monitoring, troubleshooting, compliance validation, and end-user support related to Jamf-managed devices.
Key Responsibilities
Jamf Administration

• Monitor Jamf Pro console and daily operational activities.
• Assist with macOS device enrollment and provisioning processes.
• Verify successful deployment of applications, profiles, and configurations.
• Monitor policy execution and remediation status.

Incident & Service Request Handling

• Handle Level 1 incidents and service requests related to Jamf-managed devices.
• Troubleshoot common macOS management issues.
• Escalate complex issues to Jamf L2/L3 engineers when necessary.
• Maintain ticket documentation and operational records.

Compliance & Monitoring

• Validate compliance status of managed Apple devices.
• Monitor device inventory and management coverage.
• Ensure devices are actively communicating with Jamf infrastructure.
• Assist with remediation of non-compliant endpoints.

User Support

• Provide support for macOS enrollment and onboarding activities.
• Assist users with application deployment and configuration issues.
• Support enterprise security and management agent installations.

Required Qualifications

• 1-3 years of experience supporting macOS environments.
• Good understanding of Jamf Pro administration.
• Familiarity with Apple Business Manager (ABM).
• Experience troubleshooting macOS devices.
• Customer-focused mindset and strong communication skills.
• Experience using ITSM platforms such as ServiceNow.

Preferred Qualifications

• Jamf 100 or Jamf 170 certification.
• Experience with JamF and Mac management.
• Basic understanding of scripting (Bash or Shell).
• Experience supporting enterprise security agents on macOS.