ITOM Administrator (Event Management) — ITOC Operator + EM Admin

Function

IT Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.   

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth.  We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job description

The Role Operate and enhance ServiceNow Event Management for a high-performing ITOC function. Improve alert quality through correlation, dedup, noise reduction, and AI-assisted triage. Key Responsibilities Event Management Operations (ITOC) Monitor event and alert queues; perform triage and escalation. Ensure operational runbooks for: alert acknowledgement assignment resolution feedback loops

Event Management Engineering & Optimization Configure and maintain: event rules, alert aggregation, correlation policies routing logic, alert enrichment, CI/service association

Integrate monitoring tools: build/maintain connectors and ingestion patterns ensure correct mapping to CI/services

Noise Reduction & Service Impact Continuously tune event ingestion: deduplication, suppression windows, threshold controls

Improve “actionability”: attach CI context, owners, service impact, runbook links

AI / Agentic Expectations Use AI-assisted ops patterns to: identify alert storms and clusters suggest correlation improvements auto-enrich alerts with context (CI/service ownership, recent changes)

Support agentic automations: automated remediation workflows (with approvals/guardrails) self-healing triggers for common repeated events

What you'll Bring 5-7 Years of Strong ServiceNow Event Management knowledge (alert lifecycle + correlation). Experience integrating enterprise monitoring tools with ServiceNow. Understanding of CMDB linkage importance for impact and routing. Working knowledge of MID Server and ingestion troubleshooting. Nice-to-have Exposure to AIOps concepts, anomaly detection, and predictive monitoring patterns. Service Mapping awareness to improve service impact views. Success Measures Reduced noise (measurable reduction in duplicate/non-actionable alerts). Faster MTT(A)/MTTR improvements due to better enrichment and routing. Stable ingestion and fewer false positives with tuned correlation.

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About us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.