ITIL Service Management Professional

Job Summary

• ITIL
• Stakeholder Management
• Change/ Release / Vulnerability Management

#Hiring

TEKsystems is hiring for ITIL Service Management role.

Experience: 7+ years

Location: Pune, Maharashtra

About the Role

We are looking for an experienced ITIL Service Management professional to support and enhance mission-critical banking platforms across global markets. The role focuses on ensuring service stability, improving operational efficiency, managing incidents and service requests, driving problem management, and maintaining compliance with service management processes. You will work closely with global technology teams, business stakeholders, and support functions to deliver reliable and secure banking services while contributing to digital transformation initiatives.

Required Skills

• ITIL Framework
• Incident Management
• Problem Management
• Service Operations
• SLA Management

Good to Have Skills

• Release Management
• Risk Management

Roles and Responsibilities

• Manage incidents, service requests, and operational issues in line with ITIL best practices.
• Drive problem management activities and perform root cause analysis for recurring issues.
• Coordinate and govern change management processes to minimise service disruptions.
• Monitor service performance against established SLAs and KPIs.
• Collaborate with global technology and business teams to ensure seamless service delivery.
• Support production systems and ensure high availability of critical banking applications.
• Identify opportunities for process optimisation, automation, and operational efficiency.
• Maintain compliance with governance, risk, audit, and regulatory requirements.
• Prepare service reports, operational reviews, and stakeholder communications.
• Contribute to service improvement initiatives and operational transformation programmes.

Whats in It for You

• Work on large-scale, mission-critical banking systems serving millions of customers globally.
• Be part of digital transformation journey across cloud, automation, AI/ML, and cybersecurity initiatives.
• Gain exposure to global teams, stakeholders, and enterprise-scale service management practices.
• Access continuous learning, certifications, and internal career mobility opportunities.
• Join a stable and well-governed global financial institution with strong long-term career prospects.
• Work within an inclusive and collaborative environment that values employee well-being.
• Benefit from flexible and hybrid working arrangements that support work-life balance.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.