ITIL Process Owner/ ITIL Product Owner
Hcl Comnet · Noida · onsite · Posted 47d ago
About a minute. You'll make an account on the way through.
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Experience – 7 – 10 Years
Job Description: ITIL Process Owner/ ITIL Product Owner
Product Managers are the voice of the customer and responsible for defining and
championing the vision, strategy, and roadmap for our products. They collaborate
closely with cross-functional teams, including engineering, design, marketing,
and sales, to bring innovative and user-centric products to market.
Responsibilities:
1. Market Awareness & Competitive Analysis:
● Conduct thorough market research to understand customer needs,
industry trends, and competitive landscape.
● Identify opportunities and unmet needs in the market.
● Analyze competitor products and strategies to identify strengths,
weaknesses, and potential differentiators.
● Stay informed about new technologies and their potential impact on the
product.
● Share market insights and competitive analysis with the team to inform
product strategy and development.
2. Requirement Specifications:
● Gather and prioritize product requirements from various sources, including
customer feedback, market research, and internal stakeholders.
● Define and document detailed user stories, acceptance criteria, and use
cases.
● Create and maintain a prioritized product backlog that aligns with the
product vision and roadmap.
● Clearly communicate product requirements to the development team
through user stories, specifications, and presentations.
● Collaborate with UX/UI designers to create intuitive and user-friendly
interfaces.
3. Planning and Prioritization:
● Develop and maintain a product roadmap that outlines the long-term
vision and strategic direction for the product.
● Prioritize features and initiatives based on their value to the customer,
business impact, and technical feasibility.
● Define and track key performance indicators (KPIs) to measure product
success.
● Create and manage product release plans, ensuring timely and effective
product launches.
● Collaborate with engineering and marketing teams to plan and execute
product launches and go-to-market strategies.
4. Tracking Development & Release:
● Actively participate in agile development processes, including sprint
planning, daily stand-ups, and sprint reviews.
● Monitor and track the progress of product development, ensuring that
projects stay on schedule and within budget.
● Collaborate with the development team to resolve issues and remove
roadblocks.
● Conduct product testing and quality assurance to ensure that the product
meets the defined requirements and quality standards.
● Oversee the release process, ensuring that new features and updates are
launched smoothly and effectively.
○ Monitor post-release performance and gather customer feedback to
identify areas for improvement.
5 Essential requirements:
● BE/B. Tech and MBA (IT/Operations)
● Minimum IT experience required is 5 – 7 years out of which at least 2 – 4
years in ITIL® process functional consulting domain or at least 3 – 5 years
ITIL® Process owner/manager experience
● Hands-on work experience on at least one Service Management tools like
BMC Remedy, BMC Remedyforce, ServiceNow, HPSM or any other
equivalent industry standard ITSM tool
● Strong analytical, documentation and presentation skills
● Strong understanding of agile development methodologies.
● Ability to work independently and as part of a cross-functional team
● Proven people management skills for Small teams
● Excellent English communication skills, both written and verbal, including
business writing skills
● Customer and service focused approach
● Experience of performance data analysis of ITIL® processes
● ITIL® Expert/Intermediate/Foundation modules Certified
Sourced from foundit