ITIL Change Manager

Roles and Responsibilities :

• Manage ITIL Change Management processes to ensure timely and effective implementation of changes across the organization.
• Collaborate with stakeholders to identify, assess, and prioritize changes, ensuring minimal disruption to business operations.
• Develop and maintain documentation for change requests, including request forms, approval procedures, and post-implementation reviews.
• Provide training and support to end-users on newly implemented changes.

Job Requirements :

• 1-3 years of experience in ITIL Change Management or related field (CAB).
• Strong understanding of ITIL v3/4 framework and its application in a financial services environment.
• Proven track record of successfully managing multiple projects simultaneously while meeting tight deadlines.