ITIL - Account Service Operations Sr Analyst
NTT DATA BUSINESS SOLUTIONS · Noida · onsite · Posted 50d ago
Undisclosed4–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
We are currently seeking a ITIL - Account Service Operations Sr Analyst to join our team in Noida, Uttar Pradesh, India.
Responsibilities - Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.
- Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.
- Assigned to basic service delivery processes and associated projects.
- Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
- Provides resolution to an assortment of client problems and/or requests.
- Adapts communication techniques for audiences at multiple internal and external levels.
- Typically requires 4-7 years relevant experience.
- Undergraduate degree or equivalent combination of education and work experience.
- Solid understanding of ITIL processes and principals.
- Solid written and verbal skills.
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Travel including overnight domestic or international trips may be required.
- ITIL
- Incident management
- Problem management
- Request management
- Change management
- Service level management
- Configuration management
- Client management
Sourced from naukri
Skills
Incident Managementitil processesservice deliveryProblem managementconfiguration managementservice level managementChange ManagementClient SuccessBankingcloudoperationscomplianceService Operationsaccount managementArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
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NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
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