ITIL - Account Service Operations Sr Analyst
NTT DATA BUSINESS SOLUTIONS · Noida · onsite · Posted 58d ago
Undisclosed4–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
We are currently seeking a ITIL - Account Service Operations Sr Analyst to join our team in Noida, Uttar Pradesh, India.
Responsibilities - Individuals who have mastered the basic principles of the role and are able to handle more complex problems and projects.
- Most problems they handle require standard solutions.
- They may manage small projects with oversight from their supervisor.
- Assigned to basic service delivery processes and associated projects.
- Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
- Provides resolution to an assortment of client problems and/or requests.
- Adapts communication techniques for audiences at multiple internal and external levels.
- Typically requires 4-7 years relevant experience.
- Undergraduate degree or equivalent combination of education and work experience.
- Solid understanding of ITIL processes and principals.
- Solid written and verbal skills.
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Travel including overnight domestic or international trips may be required.
Sourced from naukri
Skills
itil processesservice deliveryClient SuccessBankingcloudoperationscomplianceService OperationsArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
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NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
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