ITAM

ITAM / ServiceNow

Location : Bangalore

Experience : 2 to 10 years,

Job Description :

Role Summary

We are looking for ITAM / ServiceNow professionals with experience across one or more of the following areas: ServiceNow Platform Administration, CMDB, Hardware Asset Management (HAM), Software Asset Management (SAM), and ITAM Service Delivery.

The role will be responsible for supporting or leading ITAM and ServiceNow activities, maintaining data quality and compliance, managing operational processes, resolving discrepancies, producing reports, and coordinating with business, technical, and client stakeholders.

Key Skills & Requirements

• Hands-on experience in one or more areas: ServiceNow, CMDB, HAM, SAM, or ITAM operations.
• Good understanding of IT Asset Management lifecycle processes, governance, controls, and compliance.
• Experience with ServiceNow platform administration/configuration, including workflows, ACLs, Business Rules, Client Scripts, forms, or integrations, depending on role.
• Experience managing and maintaining CMDB CI records, relationships, data quality, identification/reconciliation, and governance.
• Knowledge of hardware asset lifecycle management, including inventory, receiving, tagging, transfers, reconciliation, audits, and IT asset disposition.
• Knowledge of software asset management, including software inventory, entitlements, licence reconciliation, compliance, renewals, and true-ups.
• Experience investigating data discrepancies, performing reconciliation, identifying root causes, and tracking corrective actions.
• Understanding of SLA/KPI management, process compliance, audit readiness, risk management, and service quality.
• Good reporting and data-management skills, including experience working with Excel and operational reports.
• Strong communication, documentation, stakeholder coordination, and problem-solving skills.
• Ability to work effectively with teams such as Procurement, Infrastructure, Applications, Finance, Vendors, and ServiceNow/platform teams.

Key Responsibilities

• Execute and/or lead day-to-day ITAM and ServiceNow workstream activities.
• Maintain accurate hardware, software, CMDB, and ServiceNow records.
• Manage asset information throughout the lifecycle, from procurement/receipt through deployment, transfer, reconciliation, and retirement/disposal.
• Perform inventory validation, reconciliation, data-quality checks, and exception management.
• Support software entitlement and licence reconciliation, compliance reviews, renewals, and audit activities.
• Maintain CMDB data quality, CI relationships, identification/reconciliation processes, and discovery alignment.
• Configure or support ServiceNow modules, workflows, forms, ACLs, Business Rules, Client Scripts, and integrations as applicable.
• Monitor operational queues, dashboards, SLAs/KPIs, risks, and action items.

Good-to-Have Skills

• ServiceNow HAM Pro
• ServiceNow SAM Pro
• CMDB Health
• ServiceNow Discovery
• CSDM
• Service Mapping
• Flow Designer
• IntegrationHub
• REST API/integration experience