BENGALURU · FULLTIME
ITAM Process Consultant
Cargill India
Bengaluru · onsite · Posted 4d ago
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Undisclosed8–13 yrsfulltimeBengaluru
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Section · 01
About this role
Job Purpose and Impact
We are seeking an experienced ITAM Process Consultant with 8+ years of experience in IT Asset Management, IT Service Management, and Process Governance. The ideal candidate will possess strong expertise in industry with the best practices, ITIL 4 frameworks, process design, workflow development, documentation management, and Agile delivery methodologies.
This role will be responsible for documenting and continuously improving ITAM processes while ensuring alignment with organizational standards, compliance requirements, and business objectives.
Key Accountabilities
ITAM Process Management
- HAM and CMDB and provide support to SAM
Process Design Workflow Development
- Create detailed process flows, workflows, RACI matrices, SOPs, work instructions, and process documentation.
- Develop and maintain process maps using standard process modeling methodologies.
- Apply ITIL 4 principles and service management best practices to ITAM processes.
Agile Delivery Enhancement Management
- Manage and maintain Agile boards (Azure DevOps, Jira, ServiceNow Agile, etc.).
- Create, refine, prioritize, and track user stories, tasks, bugs, and enhancements.
- Collaborate with development and platform teams to drive execution of ITAM-related initiatives.
- Monitor sprint progress and ensure timely closure of deliverables.
- Facilitate backlog grooming and stakeholder prioritization sessions.
Documentation Knowledge Management
- Establish and maintain an organized ITAM documentation repository.
- Define documentation standards, templates, version controls, and governance practices.
- Ensure all ITAM documentation follows business-approved standards and organizational structures.
- Create operational guides, knowledge articles, training materials, and process documentation.
Executive Presentations Reporting
- Develop professional PowerPoint presentations for leadership reviews and governance forums.
- Prepare executive-level summaries and strategic recommendations.
Key Skills
Functional Skills
- ITIL 4
- Process Design
- Workflow Development
- Compliance Audit Readiness
- Continuous Improvement
- Azure DevOps
- Jira
- Confluence
- Visio
Soft Skills
- Stakeholder Management
- Communication Facilitation
- Executive Presentation Skills
- Documentation Excellence
- Organizational Skills
- Strategic Thinking
- Problem Solving
- Collaboration Influencing
Qualifications
- Minimum requirement of 8 years of relevant work experience.
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Section · 02
Skills
DevopsIT Asset ManagementAzure DevopsServicenowAgileService Managementknowledge managementprocess documentationConfluenceit service managementItamCMDBAgile DeliveryProcess DesignJira AtlassiancomplianceMicrosoft AzureProcess Management
Section · Company
About Cargill
Cargill India
Food Processing
3.5k+
employees
1865
161 years old
USA
US
₹10.7L PA avg
Avg at Cargill
About
Cargill is committed to providing food, ingredients, agricultural solutions, and industrial products to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living.Our 160,000 team members—including our 3,500+ colleagues in India—innovate with purpose, providing customers with life’s essentials so businesses can grow, communities prosper, and consumers live well. With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing—today and for generations to come. For more information, visit Cargill.com and our News Center.In India, we have a strong presence of skilled professionals, primarily based in our Bengaluru and Gurugram offices, contributing across the following core areas:• Finance• Information Technology• Transport & Logistics• Strategic Sourcing & Procurement• Trade Execution• Human Resources
Industries
Food ProcessingAgricultureConsumer goodsFinancial ServicesManufacturingBPO
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