IT Vendor Management Office Sr. Manager

Job Summary

As a Senior Manager, IT Vendor Management Office, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Responsibilities

• Setting the medium- to long-term strategy and operating plan for IT vendor management. This covers the strategic supplier portfolio, including managed service providers (MSPs), professional services, and software publishers. It includes the governance model, supplier segmentation, performance standards and policies that determine how Solventum IT gets value from its third-party ecosystem.
• Owning end-to-end governance of strategic MSP relationships across infrastructure, applications, service desk and other managed services. This includes: executive steering committees and quarterly business reviews; performance against SLAs and experience-level agreements (XLAs); service credits and earn-backs; productivity and run-rate commitments; innovation and automation commitments; multi-supplier service integration, so providers are held accountable for business outcomes, not just contractual compliance.
• Directing the MSP lifecycle, including sourcing strategy inputs, transition and transformation oversight, steady-state performance, contract change and renewal strategy, and quarterly/monthly service review. In partnership with Procurement and Legal, this role negotiates at an expert level on scope, service levels, pricing levers and commercial remedies.
• Partner with and support IT Pillars/LT on their corresponding pillar wise budget/spend for the overall vendor portfolio. This includes: forecasting MSP and software run-rate; validating invoices, credits and consumption; approving deviations within delegated authority; delivering measurable cost avoidance, optimization and value-realization outcomes reported to IT leadership.
• Leading the software asset management capability, including entitlement governance, renewal and true-up readiness, audit defence, publisher risk reviews and automated reclamation. This also means integrating supplier, contract, service and license data into a single governance view across ServiceNow, CMDB and procurement sources.
• Building and leading a high-performing VMO team of vendor managers, software asset management analysts and governance specialists. This includes setting objectives, managing performance, coaching and developing talent, and scaling the functions processes, tooling and reporting.

Your Skills & Qualifications

Your skills & expertise (Minimum qualifications):

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelors Degree or higher AND 15+ years of experience in IT vendor management, IT sourcing, supplier governance, software asset management, IT operations or IT service management in a complex global enterprise.

AND

In addition to the above requirements, the following are also required:

• 8+ years governing large, multi-million-dollar vendor relationships, including:
• SLA/XLA and service credit regimes
• transitions, steady-state performance and renewals
• multi-supplier service integration models.
• Experience setting strategy and operating models for a vendor management office or comparable function, including governance frameworks, supplier segmentation, policies, controls and performance reporting.
• Experience owning third-party IT budgets and commercial outcomes, including forecasting, invoice and credit validation, and measurable cost optimization and value realization.
• Demonstrated ability to negotiate and counsel at an expert level with senior suppliers and executives, defend difficult commercial and performance positions, and resolve high-stakes escalations.
• Experience leading and developing teams, or directing cross-functional and external resources, in a global, matrixed organization.

Additional qualifications that could help you succeed even further in this role include:

• Masters degree in Business, Information Systems, Supply Chain, Engineering or a related discipline.
• Experience with service integration and management (SIAM) or ITIL-based multi-sourcing models, outcome-based or XLA-driven MSP contracts, and supplier exit and re-sourcing planning.
• Experience with ServiceNow (Vendor Risk, SAM Pro or IT Service Management), Axonius, contract lifecycle platforms, Power BI or similar governance and reporting tools.
• Experience with third-party risk, security, business continuity and compliance oversight of MSPs in regulated industries such as healthcare or life sciences.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.