IT Technology Services Specialist - Automation Reliability Engineer

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Design and develop systems, applications, products, services and data to optimize / automate SAP’s business processes and improve work efficiency. Engage with business stakeholders and other technology teams to deliver solutions to business requirements. Perform complex data and system development along with technology integration through learned technology coding languages. Facilitate the system / service / product lifecycle, and ensure stable, secure, performant and high available operations for and between system and cloud services. Facilitate agile engagement with the business. Revise and update existing programs and provide required documentation.

Key Tasks And Activities Might Include

• Manage cloud technologies, the associated architectural styles (e.g. microservices, containerization, serverless architectures) and
• web development stacks
• Apply agile software delivery process and the industry-standard toolset for DevOps implementation
• Apply modern data processing technologies and methods, such as non-SQL databases, data lakes etc.
• Apply modern SaaS platform, integration & extensibility concepts
• Integrate AI and ML models in operations for analytical view and propose predicative data.
• Integrate AI built applications to backend logic .

What You’ll Build

• As part of the daily operations, you will come across multiple scenarios having spent manual efforts ,this gap needs to be filled with automation.
• Analyse operations and how business works, finding manual gaps and knowing how to translate business needs into AI-driven solutions.
• Presenting the technical AI concepts to non-technical stakeholders.
• Ability to adapt to the rapidly changing landscape of AI tools and frameworks.
• Analyse operational challenges , identify root causes, and develop scalable automation to enhance efficiency .
• Utilise AI/ML based tools and framework to automate repetitive tasks , accelerate decision making and drive intelligent operations.
• Identify system performance patterns, anomalies and trends to proactively mitigate risks and optimise workflows.
• Continuously explore opportunities to simplify complex process, reduce manual intervention and enhance service stability.

What You’ll Bring

• 4 + years of experience with strong background on automation and scripting .
• Experience working with AI/ML tools, data driven automation platforms or intelligent decision frameworks.
• Proficiency in automation and scripting using python, shell , ansible or similar tools.
• Strong analytical and problem solving skills with the ability to work through complex ambiguous technical scenarios.
• Excellent communication and stakeholder management skills with proven ability to drive cross team alignment .
• Experience on any database like PostgreSQL/MySQL or MongoDB is a good to have.
• Exposure to AI/LLM-powered features (e.g., chatbots, predictive analytics, or automated content generation, Connecting SAPAICore/OpenAI LLMs with prompt templates and structured outputs, Prompt engineering is desirable.
• Experience in dynamic and interactive frontend components using modern JavaScript frameworks (React, Vue, or Angular).HTML+CSS+JS

Where you belong

• Automation reliability engineer would be responsible for driving high impact technology initiatives that enhance efficiency , system reliability and user experience .
• In this role you will deal with end to end delivery of complex technical projects, translate ambiguous requirements into actionable solutions and ensure consistent execution in dynamic environments .
• The position requires a automation first mindset with the ability to leverage modern tools including AI capabilities to streamline processes, reduce manual effort and improve delivery outcomes.
• The Enhanced Operation Service is part of SAP Enterprise Cloud Services Delivery organization. This is a dedicated team which will focus on leading and optimizing strategic customers’ end-to-end delivery and operation model, during the customer’s cloud transformation journey. #IIT2, #SAPECSCareers,

Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 449296 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: