IT Technician

Join us at Sparksoft, where we're not just another tech company—we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation.

Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders.

We are Sparksoft!

ROLE & RESPONSIBILITIES:

Provide Tier 1 and 2 support

User account management

Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups)

Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments

Set up and install workstation hardware, and software for end-users

Provide remote end-users support to employees

Operation of assigned IT systems

Create knowledge base articles

End user support

Support of facility physical security systems

Enforce IT and security procedures and policy

Network support experience

Support of IT security

Other duties as assigned

REQUIRED EXPERIENCE: 

0 - 3 years of IT Support.

Understanding of User administration (i.e., RBAC)

Excellent communication and customer support skills

Computer break/fix/upgrade

Windows 11

Ability to diagnose and resolve basic IT technical issues

Experience with Microsoft Technology Stack (Windows, AD, O365, Intune)

Identifies, researches, and resolves technical problems

Help Desk Support software experience

Inventory control

Good understanding of computer systems, mobile devices, and other tech products

Candidates must be able to obtain and maintain a Public Trust clearance.

Candidates must have lived in the United States 3 out of the past 5 years.

PREFERRED EXPERIENCE:

Apple OS X

Corporate VoIP phone systems

Physical access systems

EDUCATION & CERTIFICATIONS:

0-3 years of IT support

College degree preferred

Relevant IT certifications (i.e. A+, Network+, Security+, Cloud+, MS 365 Fundamentals, ITIL 

WHAT WE OFFER: 

At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected. That’s why we’ve built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we’re committed to helping you thrive both inside and outside of work. When you join Sparksoft, you’ll enjoy:

Competitive compensation and a 401(k) with employer contributions to help you plan for the future

Flexible paid time off and hybrid ways of working that support true work-life balance

Comprehensive health coverage—including medical, dental, vision, life, and disability insurance

A curated in-office experience designed to foster community, team connections, and innovation

Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events

Training and development programs that build new skills and prepare you for leadership roles

A collaborative, transparent, and fun culture—recognized as a Great Place to Work®

Accessibility and Accommodations:  Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process, please contact us at Sparksoft.Accommodations@sparksoftcorp.com or call 410-424-7700. Requests are reviewed and fulfilled on a case-by-case basis.

Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft, please report it immediately to our security team at abuse@sparksoftcorp.com.

Artificial Intelligence (AI) Policy: While Sparksoft recognizes the value of artificial intelligence in the workplace, our hiring process is designed to assess each candidate’s individual skills, judgment, and problem-solving abilities. To maintain the integrity of this process, the use of AI tools at any stage of the application or interview is strictly prohibited. Violations of this policy may result in disqualification from consideration.