IT Technician

Role & responsibilities

• Monitoring system performance and ensuring proper application functionality.

• Performing system updates, patches, and software upgrades as required.
• Maintaining system logs and documentation accurately.
• Ensuring compliance with software licensing and regulatory requirements.
• Collaborating with IT teams, developers, and system administrators.
• Assisting in software development and customization projects as assigned.• Monitoring system performance and ensuring proper application functionality.- Diagnose, repair and maintain desktop computers, laptops and other IT equipment.
• - Troubleshoot RAM, HDD/SSD, motherboard, SMPS, power supply, monitor, keyboard and mouse issues.
• - Install and configure Windows, drivers and required software.
• - Handle installation and troubleshooting of printers, scanners and photocopiers.
• - Troubleshoot LAN, Wi-Fi, routers, switches and internet connectivity.
• - Install, maintain and troubleshoot CCTV cameras, DVR/NVR and related equipment.
• - Resolve camera, microphone, speaker and audio/video issues for interviews and online meetings.
• - Conduct regular preventive maintenance of office IT equipment.
• - Maintain records of IT assets, repairs, replacements and technical issues.
• - Coordinate with external vendors for major technical repairs.
• - Provide technical support to HR, Recruitment, Documentation, MIS and Administration departments.
• - Ensure timely resolution of technical problems affecting daily office operations.- Strong practical knowledge of computer hardware troubleshooting.
• SKILLS
• - Good knowledge of Windows installation and configuration.
• - Basic networking knowledge.
• - Experience with CCTV, printers and scanners.
• - Basic knowledge of MS Office.
• - Good troubleshooting and problem-solving skills.
• - Ability to work independently and handle urgent technical issues.

Preferred candidate profile

Hardware Troubleshooting + Networking + CCTV + Printer/Scanner Support + Windows Installation + IT Equipment Maintenance.