It Technician Maintenance
IntouchCX · Hyderabad · onsite · Posted 18d ago
₹1.5L - ₹3.0L PA1–2 yrsfulltimeSourced from
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About this role
Job Summary
We are looking for an IT Technician to provide technical support for hardware, software, network, and end-user issues. The ideal candidate should have a basic understanding of Windows operating systems, hardware troubleshooting, networking, Active Directory, and IT support processes.
Key Responsibilities
- Provide L1/L2 technical support to end users for hardware and software issues.
- Troubleshoot desktops, laptops, printers, peripherals, and other IT equipment.
- Install, configure, and maintain Windows operating systems and applications.
- Diagnose and resolve issues related to Windows, hardware, software, and connectivity.
- Perform basic troubleshooting of TCP/IP, DNS, DHCP, and network connectivity issues.
- Create, manage, and troubleshoot user accounts in Active Directory.
- Assist with password resets, account unlocks, access requests, and group membership.
- Support Microsoft 365 / Office 365 applications and user issues.
- Troubleshoot VPN and remote-access connectivity issues.
- Monitor and respond to IT support tickets within defined SLAs.
- Escalate complex technical issues to the appropriate support teams.
- Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
- Assist with IT asset management, inventory, and equipment deployment.
- Provide remote and on-site technical support as required.
Required Skills
- Basic knowledge of Windows 10/11.
- Hands-on knowledge of hardware and software troubleshooting.
- Basic understanding of Active Directory.
- Knowledge of TCP/IP, DNS, and DHCP.
- Basic understanding of Microsoft 365 / Office 365.
- Knowledge of VPN and remote-support tools.
- Basic understanding of IT ticketing / ITSM tools.
- Good troubleshooting and problem-solving skills.
- Good communication and customer-service skills.
Good to Have
- Experience with ServiceNow or other ITSM/ticketing tools.
- Knowledge of Windows Server fundamentals.
- Basic networking knowledge.
- CompTIA A+, Network+, or relevant IT certifications.
- Experience supporting printers, scanners, and other peripherals.
Education
Bachelor's degree or diploma in Computer Science, Information Technology, Electronics, or a related field.
Sourced from naukri
Skills
IT TechnicianWiFiPrinter TroubleshootingNetwork TroubleshootingHardware TroubleshootingHardware Support
About IntouchCX
IntouchCX
BPO
3.3k+
employees
2001
25 years old
Winnipeg, Manitoba
Canada
₹1.5L – ₹3L PA
This role
About
We have built a culture around our people. By empowering our team members, we exceed your customers' expectations. A win for you is a win for us. Our solutions deliver unmatched customer experiences and actionable insights while leveraging our technology and innovation to improve performance and engagement. We do all this while remaining true to the culture and brand identity of our partners. Our 10 Things are the guiding principles that challenge us to lead with purpose and drive. They inform every team member, of every solution and every goal. As a company and as individuals, we know our ‘why’ and are driven to achieve it every day. It’s what helps us go above and beyond to guide our clients and each other. While we have bold growth goals, we’ll never sacrifice the thing that makes us who we are: our soul. It continues to shape our culture and partnerships. We work in a dynamic, ever-changing environment. We work with purpose and seize opportunities to set new industry standards.
Industries
BPOBPO/KPO
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