IT Systems Engineer

• SaaS Tool Management: Oversee the deployment, integration, configuration, and ongoing maintenance of critical SaaS applications and services. Ensure seamless integration with internal systems and platforms.
• Systems Engineering: Design, implement, and support cloud-based infrastructure, including SaaS tools, to ensure optimal performance, scalability, and security.
• Technical Support & Troubleshooting: Provide advanced support for SaaS tools, troubleshooting complex issues, and ensuring minimal downtime. Work closely with vendors and internal teams to resolve incidents and implement solutions.
• Supporting Identity Management: Provide advanced support for Okta, and other identity engines that will be used to process users and provision them to other tools.
• Automation & Optimization: Implement automation and optimization strategies to improve the reliability, and performance, SaaS tools and services within the enterprise environment.
• Security & Compliance: Monitor, audit, and implement security measures and best practices to protect SaaS tools and data. Ensure that the tools comply with organizational security policies and relevant regulations.
• Collaboration & Communication: Collaborate with IT, operations, and development teams to understand requirements and ensure SaaS tools meet the needs of the business. Communicate technical information clearly to non-technical stakeholders.
• Documentation & Training: Develop and maintain system documentation, user guides, and best practices for SaaS tools. Provide training and mentorship to junior engineers and end-users to enhance overall system adoption and knowledge.
• Continuous Improvement: Continuously evaluate emerging SaaS technologies and trends to recommend improvements and enhancements to the organization s toolset and processes.

Qualifications:

• Bachelors of Computer Applications or Bachelor of Information Technology
• Information Technology, Engineering, or related field.
• 2-8 years of experience in systems engineering, focusing on SaaS application support, integration, cloud-based technologies, and performance optimization, at l east 2 years of experience managing Okta SSO applications and their settings.
• Proven experience working with major SaaS platforms (e.g., Salesforce, Okta, Microsoft 365, AWS, Atlassian, etc.).
• Strong understanding of development tools such as Gitlab, Atlassian, and code editors.
• Excellent troubleshooting, diagnostic, and analytical skills, with a strong focus on root-cause analysis and proactive issue resolution.
• Experience with scripting languages (e.g., Python, PowerShell, Bash) for automation and workflow improvement.
• Strong knowledge of security best practices, compliance standards (e.g., GDPR, SOC 2, ISO 27001), and data privacy.
• Exceptional communication skills with the ability to interact effectively with both technical and non-technical stakeholders.

Preferred Qualifications:

• Experience with monitoring and logging tools (e.g., Splunk, Datadog, Prometheus).
• Familiarity with IT identity tools such as Okta, or Entra ID.
• Experience working in cloud-based companies with SaaS operations.
• Practical experience with scripting languages such as PowerShell/Bash/Python