IT Systems Engineer I

Company Description

IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.

We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn.

Job Description

The IT Systems Engineer supports the administration, maintenance, monitoring, and performance of the organization's network and infrastructure environment. This role provides first-level engineering support for infrastructure operations while assisting with systems administration, endpoint management, and technical support.

Success in this role is measured primarily by the reliability, security, and performance of the organization's network and infrastructure systems, with end-user support serving as a secondary responsibility.

Key Responsibilities

Network Engineering & Operations

• Monitor, maintain, and troubleshoot LAN, WAN, wireless, internet, and VPN connectivity.
• Assist with the administration and troubleshooting of Azure networking services, including virtual networks, VPN connectivity, network security controls, and hybrid cloud connectivity.
• Support the configuration and administration of switches, routers, firewalls, and wireless infrastructure, such as Cisco Meraki devices.
• Diagnose and resolve network performance, availability, and connectivity issues.
• Assist with network upgrades, infrastructure projects, and hardware refresh initiatives.
• Maintain network documentation, diagrams, configurations, and inventory records.
• Work with vendors and service providers to support network services and resolve technical issues.
  
  

Systems & Infrastructure Administration

• Support Microsoft 365, Active Directory, Entra ID, Intune, DNS, DHCP, and related enterprise services.
• Assist with server administration, patch management, endpoint management, and system monitoring.
• Support cloud services such as ZScaler, Azure and AWS Infrastructure, backup solutions, and technology deployments.
• Participate in infrastructure improvement projects and technology implementations.
  
  

Technical Support

• Provide advanced support for hardware, software, network, and connectivity issues.
• Manage and resolve incidents and service requests through the IT service management platform.
• Provides backup for new user system provisioning process for onboarding in times of increased need and/or while primary responsible party is out.
• Support employee onboarding, offboarding, and endpoint deployment processes.
• Develop technical documentation and knowledge base content.
  
  

Security & Compliance

• Support the implementation and maintenance of network and infrastructure security controls.
• Assist with vulnerability remediation, access management, and endpoint security initiatives.
• Monitor alerts and help ensure compliance with organizational security standards.
• Participate in security audits, reviews, and remediation efforts.
  
  

Qualifications

Education

• Required Bachelor's/Master's degree in Computer Science / Information Technology or related field.
  
  

Experience

• 3-5 years of experience supporting network, infrastructure, or enterprise IT environments.
• Expert in troubleshooting network connectivity and infrastructure-related issues.
• Familiarity with administering Zscaler and supporting Cisco Meraki devices.
• Cloud Networking Infrastructure knowledge preferred.
  
  

Preferred Certifications

• CompTIA Network+, Cisco CCNA, CompTIA Security+
• Microsoft Azure Fundamentals or Azure Administrator
• Fortinet or equivalent network security certification
  
  

Additional Information

What does IntegriChain have to offer

• Mission driven: Work with the purpose of helping to improve patients lives!
• Excellent and affordable medical benefits + non-medical perks including Flexible Paid Time Off and much more!
• Robust Learning & Development opportunities including over 700+ development courses free to all employees
  
  

IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.