It System Administrator

Role Overview

We are seeking a proactive and customer-focused IT Systems Administrator to manage the company's end-user computing environment. This role is responsible for supporting employees, administering endpoint devices, managing Microsoft 365 and Google Workspace users, ensuring endpoint security, monitoring backups, and maintaining a secure and reliable workplace IT environment.

The successful candidate will own the day-to-day operational management of workstations, user accounts, endpoint security, and productivity tools.

Candidates should be comfortable working in the US Shift 5:00 PM to 2:00 AM IST.

Key Responsibilities

End User Support

• Provide Level 2/Level 3 technical support for Windows and macOS users.
• Troubleshoot hardware, software, printers, peripherals, and connectivity issues.
• Resolve incidents within agreed service levels.
• Document solutions and maintain the IT knowledge base.
• Escalate complex infrastructure issues to the Head of IT.

Endpoint Management

• Deploy, configure, and maintain Windows and macOS devices.
• Manage device enrollment and compliance using Microsoft Intune.
• Configure security policies and device configurations.
• Manage operating system upgrades and feature updates.
• Perform workstation imaging and provisioning.
• Maintain hardware inventory and lifecycle records.

Microsoft 365 Administration

• Manage user accounts, groups, and licenses.
• Configure Outlook, Teams, OneDrive, and Office applications.
• Support password resets and Multi-Factor Authentication (MFA).
• Assist users with Microsoft Office applications.

Google Workspace Administration

• Create, modify, and deactivate user accounts.
• Manage Gmail, Google Drive, Calendar, and Groups.
• Configure security settings and user policies.
• Support Google Workspace applications and user issues.
• Manage shared drives and permissions.

Identity & Access Management

• Provision and deprovision employee accounts.
• Assign appropriate permissions based on business roles.
• Maintain Microsoft Entra ID user accounts and groups.
• Enforce Multi-Factor Authentication policies.
• Review inactive accounts and access permissions.

Endpoint Security

• Monitor endpoint protection and security alerts.
• Ensure Microsoft Defender (or equivalent) is operating correctly.
• Verify BitLocker (Windows) and FileVault (macOS) encryption compliance.
• Ensure endpoint security policies are applied.
• Assist with remediation of endpoint vulnerabilities.

Backup & Recovery

• Monitor Acronis Cyber Protect backup jobs.
• Investigate and resolve backup failures.
• Perform periodic restore tests.
• Ensure endpoint backup compliance.
• Maintain backup documentation and reports.

Patch & Software Management

• Deploy Windows and macOS updates.
• Install and update approved business applications.
• Remove unauthorized or obsolete software.
• Ensure devices remain compliant with company standards.

Asset Management

• Maintain accurate inventory of laptops, desktops, accessories, and software licenses.
• Track device assignments and warranty information.
• Coordinate hardware replacements and repairs.
• Support onboarding and offboarding equipment processes.

Documentation

• Maintain IT documentation, procedures, and standard operating guides.
• Document system configurations and operational processes.
• Update user support documentation as required.

Required Skills & Experience

Technical Skills

• Microsoft 365 Administration
• Google Workspace Administration
• Microsoft Intune
• Microsoft Entra ID (Azure AD)
• Windows 10/11 Administration
• macOS Administration
• Microsoft Defender
• Acronis Cyber Protect (or similar backup solution)
• Active Directory fundamentals
• Basic networking (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
• Printer and peripheral support
• Microsoft Office troubleshooting

Preferred Qualifications

• Bachelors degree in Information Technology, Computer Science, or a related field.
• 2-5 years of experience in IT systems administration or endpoint management.
• Microsoft Certified: Endpoint Administrator Associate (preferred)
• Google Workspace Administrator certification (preferred)

CompTIA A+, Network+, or Security+ (advantage)