BENGALURU · FULLTIME
IT Support
Publicis Resources
Bengaluru · hybrid · Posted 3d ago
Sourced from
Undisclosed6–9 yrsfulltimeBengaluru
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Section · 01
About this role
Key Skills:
- Microsoft 365 (Outlook, Teams, Exchange Online, SharePoint Online, OneDrive)
- Windows 10/11, Endpoint Management
- Active Directory, Entra ID, MFA, SSO, Conditional Access
- VPN & Network Troubleshooting
- ServiceNow (Incident, Problem, Change & Knowledge Management)
- Root Cause Analysis & Major Incident Management
- Microsoft Copilot, Copilot Studio, GenAI, ChatGPT, Claude, Gemini
- Power Automate, Power Platform, PowerShell
- Technical Escalation Management & Stakeholder Handling
Responsibilities:
- Resolve complex technical issues, critical incidents, and executive support cases.
- Provide L3/SME-level support across Microsoft and enterprise technologies.
- Coach and mentor L1/L2 support teams.
- Drive RCA, problem management, automation, and continuous service improvement.
- Lead adoption of AI-powered support solutions and virtual agents.
- Partner with Security, Infrastructure, Engineering, and Digital Workplace teams to enhance service delivery.
Regards,
TA Team
Sourced from naukri
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Section · 02
Skills
Service Desk ManagementProcess automationcopilotEnd User SupportMS Office
Section · Company
About Publicis Resources
Publicis Resources
Marketing & Advertising
1.4k+
employees
Paris
FR
₹16.5L PA avg
Avg at Publicis Resources
About
Publicis Re:Sources is the backbone of Publicis Groupe, the world’s most valuable agency group. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 5,000+ employees in over 66 countries. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe.
Industries
Marketing & Advertising
Employee ratings
10 reviews
3.4/ 5
Culture
2.4
Career growth
2.4
Work-life
2.6
Employees rate it well for
Compensation & Benefits35Overall Company34
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