IT Support Specialist

Description

Keeper Security is hiring an IT Support Specialist to join our IT team. This role offers a hybrid work schedule and requires regular on-site support at our El Dorado Hills, CA office, with a minimum of 4 days per week in office during onboarding and training. Following successful ramp-up, the schedule may transition to 3 days per week in office based on business needs.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help deliver reliable day-to-day IT support that keeps Keeper employees productive and secure.

About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com .

About the Job

This role will provide front-line IT support to Keeper employees across hardware, software, user access and office-based technology needs. Reporting to the Director of IT, the ideal candidate has strong troubleshooting skills, a service-oriented mindset and the ability to manage day-to-day support responsibilities while assisting with on-site projects and device deployment. This role is especially important in supporting employee onboarding, workstation setup, IT asset tracking and in-office infrastructure needs at Keeper’s El Dorado Hills location.

Responsibilities

Provide Tier 1 IT support to Keeper employees across hardware, software, access and basic technical issues

Deliver on-site IT support for employees and infrastructure located in Keeper’s El Dorado Hills, CA office

Set up, deploy and maintain Windows and macOS workstations, laptops, mobile devices and related IT assets

Support employee onboarding and offboarding, including device provisioning, access changes and asset coordination

Monitor, triage and respond to IT service requests from employees and contractors in a timely manner

Assist with desktop and endpoint-related projects while maintaining day-to-day support responsibilities

Maintain accurate IT asset records and conduct regular inventory audits

Partner with third-party vendors and service providers to support delivery of IT services

Help maintain physical security systems such as door access and camera systems in office locations

Escalate complex or unresolved issues to the appropriate internal IT resources while maintaining clear communication with end users

Contribute to documentation, process consistency and a high-quality internal support experience

Support employees across multiple time zones, including occasional work outside of normal business hours when needed

Requirements

2+ years of experience in IT support, help desk, service desk or a related technical support role

Experience providing end-user IT support in a business environment

Proficiency with Microsoft Windows and macOS; familiarity with Linux is a plus

Familiarity with cloud-based infrastructure and business applications such as Microsoft Azure, Google Workspace or similar platforms

Experience provisioning and supporting laptops, desktops, mobile devices and common employee productivity tools

Strong troubleshooting skills across hardware, software and user access issues

Strong communication and customer service skills for a distributed and global employee base

Ability to build cross-functional relationships and collaborate effectively across teams

Ability and willingness to use AI tools effectively to improve troubleshooting, documentation, workflow efficiency and day-to-day IT support operations

Ability to lift up to 30 pounds as part of regular job duties

Ability to work on-site in El Dorado Hills, CA multiple days per week in support of employee and office IT needs

Preferred Qualifications

Experience with onboarding and offboarding workflows, including account provisioning and device deployment

Familiarity with IT asset management practices and inventory control

Experience supporting identity and access-related issues such as MFA, account access or user provisioning

Familiarity with endpoint management or MDM tools

Experience working in a security-conscious or compliance-driven environment

Benefits

Medical, Dental & Vision (inclusive of domestic partnerships)

Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life

Voluntary Short/Long Term Disability Insurance

401K (Roth/Traditional)

A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt  

Keeper Candidate Privacy Notice

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).

1. Data We Collect

Information You provide:

Contact details, CV/resume, cover letter

Employment history, qualifications, work eligibility

Application responses and uploaded documents

Information We generate:

Interview notes, assessments, communications

Scheduling information

Information From Others:

Recruiter/referral information who submit your profile

References (with your consent, before final offer)

Public professional profiles

Background verification (post offer)

Voluntary Diversity and Equal Opportunity Information

We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

2. How We Use Your Data

Assess your application and suitability

Manage interviews and recruitment workflow

Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)

Comply with employment law obligations

3. Legal Basis

Legitimate Interests (recruitment management, security and integrity of the hiring process)

Contracting steps (for progressed candidates)

Legal and regulatory compliance obligations; explicit consent where required

4. Who We Share Information With

Internal:

HR, hiring managers, interviewers*, IT support for system administration

*Note - diversity and equal opportunity data is not shared with hiring managers.

Third Parties:

Service providers who assist with:

Applicant tracking, recruitment systems and assessment providers

Background verification vendors (post offer)

Recruitment agencies (where applicable)

Tools to support communication, collaboration and to securely store your data

Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.

5. International Transfers

Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.

6. Security

We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.

7. Retention

We keep your data for 24 months from your last application activity, then delete or anonymize it.

Exceptions:

You opt into our talent database for further retention by providing consent (extended retention)

You're hired (transfers to employee records)

8. Your Rights

You have the following rights and can contact us at the email below to exercise them:

Access, correct, or delete your data, subject to applicable law and retention requirements

Object to or restrict processing

Withdraw consent (where applicable)

Request data portability

Lodge a complaint with your data protection authority

If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. 

When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.

9. Automated Decisions

Keeper does not make hiring decisions using solely automated processing.

10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com