IT Support Specialist

Job Summary

Alfa Kpo is looking for an IT Support Specialist to provide timely and effective technical assistance to employees and support the reliable operation of day-to-day IT systems. The role involves troubleshooting hardware, software, networking, and user-access issues; documenting resolutions; maintaining IT equipment; and ensuring support requests are followed through efficiently. The successful candidate should be comfortable assisting both technical and non-technical users while maintaining clear documentation and professional communication.

Responsibilities

• Troubleshoot common hardware, software, networking, and user-access issues.
• Respond to and manage day-to-day IT support requests.
• Provide clear and professional technical assistance to users.
• Install, configure, and maintain computers, software, and basic IT equipment.
• Maintain accurate records of IT issues, resolutions, and recurring problems.
• Monitor support requests and ensure timely follow-up and resolution.
• Escalate complex or unresolved technical issues to the appropriate team.
• Assist with user accounts, system access, and basic security-related requirements.
• Support employees using common business applications and desktop systems.
• Help ensure IT equipment and systems remain functional and properly maintained.

Requirements

• 1-3 years of experience in IT support or a similar role.
• Bachelors degree or diploma in IT, Computer Science, or a related field.
• Good knowledge of Windows environments, desktop systems, computer hardware, and basic networking.
• Strong troubleshooting and problem-solving abilities.
• Familiarity with common business software and IT support tools.
• Good verbal and written communication skills.
• Ability to prioritize and manage multiple support requests.
• Knowledge of Active Directory and ticketing systems is an advantage.

Key Skills

• Active Directory
• Ticketing systems
• Windows environments
• Desktop systems
• Computer hardware
• Basic networking
• Troubleshooting
• Documentation
• Communication