IT Support Manager
Gigmo Solutions · Gurugram · onsite · Posted 41d ago
About a minute. You'll make an account on the way through.
About this role
Shift Time - Rotational
Experience - 10+ years
Location - Gurugram
- Install, configure, and maintain Windows desktop systems, software, and computer networks.
- Provide technical support for hardware, software, and system-related issues.
- Diagnose and troubleshoot technical problems efficiently.
- Manage multiple IT support tasks while coordinating with internal teams and clients.
- Utilize and manage remote desktop applications for troubleshooting and user assistance.
- Guide colleagues and clients through step-by-step solutions to resolve technical issues.
- Maintain IT procedures, documentation, and reports supporting organizational operations.
- Monitor system logs and analyze records to identify trends, risks, and recurring issues.
- Support implementation and deployment of new IT solutions, tools, or applications.
- Create and manage user accounts, access permissions, and resolve login/password issues.
- Participate in organization-wide meetings to provide technical insights and recommendations.
- Ensure IT systems operate securely, efficiently, and with minimal downtime.
- Minimum 5+ years of experience in a similar IT management role.
- Strong knowledge of Windows operating systems and desktop environments.
- Experience with hardware/software troubleshooting and system maintenance.
- Familiarity with remote desktop tools and IT support applications.
- Must have proven experience in team handling and demonstrate strong ownership in managing IT operations and resolving technical issues end-to-end.
- Excellent written and verbal communication skills.
- Strong multitasking and problem-solving abilities.
- Ability to work independently as well as collaboratively with cross-functional teams.
- Experience managing IT infrastructure in a corporate environment.
- Understanding of network fundamentals and IT security practices.
- Strong documentation and reporting skills.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
About Gigmo Solutions
Gigmo Solutions
IT Services & Consulting
125
employees
2018
8 years old
Wilmington, North Carolina
United States
₹7L PA avg
Avg at Gigmo Solutions
About
Gigmo Solutions Pvt. Ltd has been founded with the aim to make customer support substantially more efficient with the use of Gig economy and Artificial intelligence.
Gigmo has built a technology platform, Gigmos, that enables us to onboard sharp and motivated Gig workers from anywhere in the world. The platform ensures top quality candidate onboarding by putting every potential candidate through rigorous testing and ID validation process. Once onboarded, we have these people available on-demand on Gigmos platform.
Gigmo Solutions is developing AI based conversational bots that will work in synergy with Gig workers, wherever needed – making Gigmos platform first ever hybrid platform (Human Intelligence + Artificial Intelligence) to use conversational bots and humans in perfect harmony to achieve our mission.
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