IT Support Lead

Role & responsibilities

Lead day to day L3 application support for Finnone New Suite & related leading applications.

Monitor application availability, performance ,interfaces, batch jobs & critical business processes.

Handle incidents, service request & production issues with defined SLA/TAT.

Perform root causes analysis for recurring & critical application issues & implement preventive actions.

Troubleshoot application & database related issues using SQL queries.

Write & executive SQL queries for data validation, issue investigation, reconciliation & MIS/reporting.

Coordinate production releases, deployment activities, rollback plans & post production validation.

Monitor EOD/BOD processes, batch jobs, interfaces & system integrations.

Support integrations between Finnone Neo & other systems such as payment gateways, APIs, CRM, Collection systems & digital channels.

Maintain incident logs, problem management records, SOPs & technical documentation.

Lead & mentor the IT application support Team.

Preferred candidate profile

1. In depth knowledge of FinnOne New Suite
2. Deep understanding and knowledge of SQL Queries