IT Support / ITSM / Testing

JOB TITLE: IT Support / ITSM / Testing Multiple Openings
Location: Chennai / Oragadam, Chennai
Employment Type: Off-Role
Work Mode: Work from Office

JOB DESCRIPTION

We are hiring IT professionals for multiple off-role opportunities in Chennai.

We are looking for candidates with experience in IT Service Desk, CRM Testing, ITSM, Problem Management and IT Infrastructure Support.

OPEN POSITIONS

1. Senior Supporter CRM Test Management

• Experience: 1+ Year
• Manual & CRM Testing
• Test Case Execution
• Regression Testing
• Bug Tracking / Azure DevOps
• Basic Automation Testing
• Agile / Scrum

2. External Analyst IT Service Desk

• Experience: 2–4 Years
• Salary: Up to 7 LPA
• Immediate Joiners / 15 Days Preferred
• L1/L2 IT Service Desk & End User Support
• Windows OS, Office 365 & Outlook
• ServiceNow & ITIL
• Basic Network & Hardware Troubleshooting
• Rotational Shifts & Weekends

3. IT Problem Management Specialist

• Experience: 4–7 Years
• Salary: Up to 5 LPA
• Location: Oragadam, Chennai
• ITIL Problem Management
• ServiceNow ITSM
• Root Cause Analysis – 5 Whys & Fishbone
• Incident & Problem Management
• IT Infrastructure Operations
• Windows / Linux Servers
• Networking, Active Directory
• Microsoft Intune, Entra ID & Microsoft 365

KEY RESPONSIBILITIES

• Handle IT support, testing and ITSM activities based on the assigned role.
• Execute test cases and perform manual/automation testing for CRM applications.
• Provide L1/L2 technical and end-user support.
• Manage incidents, service requests and problem records using ServiceNow.
• Identify recurring and high-impact issues and perform Root Cause Analysis.
• Coordinate with Infrastructure, Network, Application, Security and Business teams.
• Maintain proper documentation, reports and technical records.
• Follow ITIL, Agile/Scrum and organizational processes.
• Ensure timely resolution of incidents and issues within SLA.

QUALIFICATION

Bachelor’s degree in IT / Computer Science or equivalent qualification.

CANDIDATE PROFILE

• Relevant experience in IT Support, Testing, ITSM or Infrastructure Operations.
• Strong troubleshooting and analytical skills.
• Good communication skills.
• Ability to work with cross-functional teams.
• Willingness to work from office.
• Willingness to work in rotational shifts where applicable.

SALARY

• IT Service Desk: Up to 7 LPA
• IT Problem Management: Up to 5 LPA
• CRM Test Management: As per experience

HOW TO APPLY

Interested candidates can share their updated resume at:

Email: [email removed]

Contact:
Hemalatha P – [phone removed]
Monissh K – [phone removed]

Please mention the relevant position while applying.