It Support Intern

Role & responsibilities

• Provide first-level IT support by troubleshooting hardware, software, and system-related issues, ensuring timely ticket resolution and user satisfaction.
• Monitor, track, and update incidents/service requests through the ticketing system while maintaining accurate documentation.
• Assist with system configuration, user account management, software installation, and routine IT administration activities.
• Support basic networking tasks including connectivity troubleshooting, network device setup, and coordination with senior IT teams for issue resolution.