IT Support Intern

About This Role

We're looking for an IT Intern to support our internal IT operations, helping keep desktops, networks, and workplace systems running smoothly. This role sits within the IT support function and gives you hands-on exposure to enterprise infrastructure and end-user support.

You'll work closely with the IT team on day-to-day support requests while building a foundation in networking, hardware, and systems administration.

What You'll Do

Desktop & L1 Support

• Resolve L1 desktop and laptop issues raised by employees
• Set up and configure new devices for onboarding
  
  

Networking

• Support troubleshooting of TCP/IP, DNS, DHCP, VLAN, and subnetting issues
• Assist in maintaining network configurations and documentation
  
  

Wi-Fi & Access Points

• Help monitor and troubleshoot Aruba wireless access points
• Support connectivity issues across office locations
  
  

Hardware & Software Troubleshooting

• Diagnose and resolve hardware and software issues on employee devices
• Escalate unresolved issues to senior IT team members
  
  

Workplace Tools Administration

• Assist with basic administration of Microsoft 365 and Google Workspace
• Support user account and access management tasks
  
  

What We're Looking For

• Working knowledge of desktop and L1 IT support
• Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VLAN, subnetting
• Familiarity with Aruba Wi-Fi and access points
• Hardware and software troubleshooting skills
• Basic administration experience with Microsoft 365 or Google Workspace
  
  

What Makes You a Strong Fit

• You enjoy solving practical, hands-on technical problems
• You're comfortable learning new systems quickly
• You communicate clearly when helping non-technical employees
• You pay attention to detail when troubleshooting issues
  
  

Why This Role Matters

Reliable IT support keeps every team productive. This role ensures employees have working devices, stable connectivity, and functioning tools to do their jobs without disruption.

Why Join Us

• Get hands-on exposure to enterprise IT infrastructure
• Work directly with experienced IT professionals
• Build practical skills across networking, hardware, and workplace systems
• Gain real-world experience supporting a live production environment