It Support Intern

Duration: 36 Months (extendable based on performance)
Openings: 1
Stipend: Rs 15,000 - Rs 25,000

About the Role

We are looking for a motivated and detail-oriented IT Documentation & Technical Intern to support our IT team in documenting processes, maintaining technical records, preparing SOPs, and assisting with day-to-day IT operations. The ideal candidate should possess strong documentation skills along with basic technical knowledge of IT infrastructure, systems, and support processes.

Key Responsibilities

Documentation & Process Management

• Create, update, and maintain IT documentation, SOPs, user guides, and process documents.
• Prepare Knowledge Base (KB) articles for internal IT support teams.
• Document IT infrastructure, applications, workflows, and configurations.
• Organize and maintain IT asset records, inventory documentation, and vendor information.
• Assist in creating presentations, reports, and project documentation.
• Standardize documentation templates and formats across IT functions.

Technical Support

• Assist in troubleshooting basic hardware, software, and network issues.
• Support user account management activities in Microsoft 365 and related platforms.
• Help monitor IT systems and maintain operational records.
• Participate in IT projects, system upgrades, and technology deployments.
• Support IT asset management and software license tracking.
• Coordinate with users for issue tracking and resolution.

Reporting & Automation

• Prepare periodic IT reports and dashboards.
• Support data collection and analysis using Excel.
• Assist in creating basic automation scripts using PowerShell, Python, or similar technologies (preferred).

Required Skills

Technical Skills

• Basic understanding of:
• Windows Operating Systems
• Microsoft Office Suite
• Networking Fundamentals

Documentation Skills

• Excellent written and verbal communication skills.
• Strong knowledge of Microsoft Word, Excel, and PowerPoint.
• Ability to create SOPs and process flows.
• Good attention to detail and document formatting standards.

Educational Qualifications

Pursuing or recently completed:

• B.Tech/B.E. Computer Science, IT, or ECE
• BCA / MCA
• B.Sc. / M.Sc. Computer Science or IT
• Final-year students are encouraged to apply.

What the Intern Will Learn

• Enterprise IT Operations
• Microsoft 365 Administration
• IT Infrastructure Documentation
• Asset & License Management
• IT Process Governance
• Service Management Best Practices
• Technical Reporting & Automation