It Support Intern
JoulestoWatts Business Solutions · Bengaluru · onsite · Posted 69d ago
Undisclosed0–1 yrsinternshipSourced from
About a minute. You'll make an account on the way through.
About this role
- Provide L1/L2 technical support to users via phone, email, chat, and tickets.
- Troubleshoot desktop, laptop, printer, operating system, and application issues.
- Diagnose and resolve basic hardware, software, and network problems.
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Troubleshoot Windows 10/11, MS Office, Outlook, Teams, and other business applications.
- Handle password resets, user account issues, and access-related requests.
- Troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, and basic connectivity issues.
- Log, update, and close incidents and service requests in ITSM/ticketing tools.
- Escalate unresolved issues to the appropriate technical teams.
- Maintain proper documentation of troubleshooting steps and resolutions.
- Follow IT security, compliance, and company support procedures.
Sourced from naukri
Skills
TroubleshootingOS InstallationOperating System Installation
About JoulestoWatts Business Solutions
JoulestoWatts Business Solutions
IT Services & Consulting
201
employees
2015
11 years old
Bangalore,Karnataka
India
₹6.5L PA avg
Avg at JoulestoWatts Business Solutions
About
JoulestoWatts Business Solutions offers strategic consulting and talent solutions to help businesses navigate digital transformation and optimize operational effectiveness.
Industries
IT Services & ConsultingInternet
Employee ratings
10 reviews
3.0/ 5
Culture
2.5
Career growth
2.5
Work-life
3.2
Employees rate it well for
Compensation & Benefits30Work-Life Balance30
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