It Support Executive

Job Summary

We are looking for a proactive and technically skilled IT Support Executive to provide day-to-day technical assistance to employees, maintain IT systems, troubleshoot hardware and software issues, and ensure the smooth functioning of the organization's IT infrastructure.

Key Responsibilities

• Provide technical support to employees for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Troubleshoot operating system, MS Office, email, and application-related issues.
• Manage user accounts, passwords, and access permissions.
• Ensure proper functioning of LAN, Wi-Fi, internet connectivity, and other network devices.
• Assist in the installation and updating of software, antivirus, and security patches.
• Maintain IT asset inventory and records of hardware, software, and licenses.
• Provide support for video conferencing tools, email systems, and office peripherals.
• Coordinate with internet service providers and external IT vendors for issue resolution.
• Monitor data backup procedures and follow IT security policies.
• Maintain records of IT support requests and ensure timely resolution of technical issues.

Required Skills

• Basic knowledge of computer hardware, software, and networking.
• Hands-on knowledge of Windows operating systems and MS Office applications.
• Understanding of LAN, Wi-Fi, IP configuration, printers, and troubleshooting.
• Good problem-solving and communication skills.
• Ability to manage multiple support requests and prioritize tasks.
• Basic knowledge of antivirus software, data backup, and IT security practices.
• Willingness to learn new technologies and provide user support.

Educational Qualification

• Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Applications, or a related field.
• Relevant IT certifications will be an added advantage.

Preferred Candidate Profile

• Candidates with 13 years of experience in IT support or desktop support.
• Should be customer-focused, organized, and comfortable supporting employees across departments.