IT Support Executive

Role & responsibilities

• Provide first-level IT support for hardware, software, network, and system-related issues.
• Troubleshoot and resolve issues related to laptops, desktops, printers, Wi-Fi, and other IT peripherals.
• Configure and troubleshoot printers, Wi-Fi, and basic network connectivity.
• Install, configure, and maintain software applications and operating systems.
• Provide technical assistance for Windows, macOS, and Linux environments.
• Support employees with account setup, system configuration, and access-related issues.
• Handle and resolve IT support tickets within defined timelines and ensure proper documentation.
• Guide users through simple, step-by-step troubleshooting instructions, including remote assistance where required.
• Install and maintain antivirus and endpoint security solutions.
• Perform patch management and routine system updates to ensure devices remain secure and up to date.
• Maintain accurate records of IT assets, hardware inventory, and software installations.
• Provide hands-on support for Mac systems and peripherals.
• Identify recurring technical issues and recommend appropriate solutions.
• Escalate unresolved or complex issues to the appropriate Level 2/Level 3 support teams.
• Ensure a high level of user satisfaction through timely and effective IT support.

Preferred candidate profile

• 2-3 years of experience in IT Support / Desktop Support / Helpdesk Support.
• Good knowledge of laptops, desktops, hardware, and peripherals.
• Hands-on experience with Windows, macOS, and Linux operating systems.
• Basic understanding of networking concepts, Wi-Fi, LAN, and troubleshooting.
• Experience with printer configuration and troubleshooting.
• Knowledge of software installation, configuration, antivirus, and patch management.
• Familiarity with IT ticketing systems and asset/inventory management.
• Good troubleshooting and problem-solving abilities.
• Strong verbal and written communication skills.
• Ability to provide user support both remotely and on-site.