It Support Executive

We are looking for enthusiastic and technically inclined IT Support Executives to join our team and provide technical support for LocatR software and related computer/networking issues.

The ideal candidate should have good knowledge of computers, basic troubleshooting skills, and a willingness to learn software and technical support processes. Candidates with networking knowledge will be preferred.

Freshers with a BCA, B.Sc., or similar computer/IT-related qualification are welcome to apply.

Key Responsibilities

• Provide technical support to customers/users for LocatR software.
• Troubleshoot software, computer, and basic networking-related issues.
• Assist users with software installation, configuration, and troubleshooting.
• Diagnose and resolve basic hardware, operating system, internet, LAN, and connectivity issues.
• Guide users over phone, email, or other support channels.
• Identify technical issues and escalate complex problems to the appropriate technical team.
• Maintain proper records of customer issues and resolutions.
• Learn and understand LocatR software features and provide effective user support.
• Follow standard IT support and troubleshooting procedures.

Required Skills

• Good knowledge of computers and Windows operating systems.
• Basic understanding of computer hardware and software.
• Good troubleshooting and problem-solving skills.
• Basic knowledge of networking concepts such as LAN, IP address, Wi-Fi, routers, switches, and internet connectivity is an advantage.
• Good communication skills.
• Ability to understand and resolve user problems patiently.
• Willingness to learn new software and technologies.

Candidate Profile

• Good computer knowledge and technical aptitude.
• Interested in building a career in IT Support / Technical Support.
• Candidates with networking knowledge will have an added advantage.
• Good verbal and written communication skills.
• Should be comfortable working from the office.
• Should be a quick learner and capable of handling user/customer technical queries.

Important

This is a Work From Office position. Remote/Work From Home is not available for this role.