IT Support Executive

Role & responsibilities

• Provide technical support to end users via phone, email, or in person for hardware, software, and network issues.
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and other peripheral equipment.
• Assist with the setup and maintenance of network infrastructure, including routers, switches, and firewalls.
• Perform routine maintenance and updates to ensure optimal performance and security of IT systems.
• Document and track all support requests and resolutions in a ticketing system.
• Provide training and guidance to end users on proper use of IT equipment and software.
• Collaborate with other IT team members on projects and initiatives.
• Maintain knowledge of current technology trends and best practices.
• Assist with procurement and inventory management of IT equipment and supplies.
• Follow IT policies and procedures to ensure data integrity and security.

Preferred candidate profile

• Freshers are preferred.
• Associate's or bachelor s degree in information technology, Computer Science, or related field
• Certifications such as CompTIA A+, Network+, or similar are preferred.
• Should be willing to travel to different locations across Bangalore.
• Male candidates only.