It Support Executive

Key Responsibilities

• Desktop & User Support: Provide day-to-day technical support for desktops, laptops, Macs, iPads, printers, peripherals, and other IT hardware.
• Network Support: Monitor and troubleshoot LAN/Wi-Fi connectivity, routers, switches, IP-related issues, and other basic network problems.
• CCTV Support: Monitor and assist in maintaining CCTV cameras, recording systems, storage, and connectivity; coordinate repairs when required.
• IT Asset Management: Maintain records of IT assets, hardware, accessories, software, and consumables; track issuance, replacements, and returns.
• Vendor Coordination: Coordinate with IT vendors for hardware, software, networking, AMC, repairs, CCTV, and other technical requirements.
• Server & Backup Support: Monitor basic server operations and ensure regular data backups, backup verification, and escalation of server-related issues when required.
• Tally Support: Provide basic technical support for Tally installation, access, connectivity, backups, and common user-related issues.
• Email Support: Configure and troubleshoot official email accounts on desktop and mobile devices, including access, synchronization, and common email issues.
• Software Support: Install, configure, update, and troubleshoot business applications and organizational software across Windows, macOS, and iOS platforms.
• Maintain proper documentation of IT assets, systems, backups, service requests, and technical issues.
• Ensure timely resolution of day-to-day IT issues to minimize disruption to business operations.
• Follow basic IT security, access-control, backup, and data-protection practices.
• Escalate complex technical issues to senior IT personnel or external vendors when required.

Required Skills

• 4-5 years of relevant experience in IT support, desktop support, technical support, or a similar role.
• Strong troubleshooting and problem-solving skills.
• Good working knowledge of Windows, macOS, iOS, desktop/laptop hardware, printers, and peripherals.
• Basic understanding of LAN, Wi-Fi, routers, switches, IP addressing, and network troubleshooting.
• Familiarity with CCTV systems, servers, backups, email systems, and software installation.
• Basic working knowledge of Tally and common business applications.
• Good vendor coordination and communication skills.
• Ability to handle multiple IT support requests and prioritize issues effectively.
• Good documentation and organizational skills.
• Willingness to learn new technologies and take ownership of day-to-day IT support requirements.