IT Support Executive -Third Party Payroll

Position Title: IT Support Executive
Location: Gurgaon HO
Department: IT

This is third party payroll contractual position.

Role Overview

We are seeking an experienced IT Support Executive to manage day-to-day IT requirements across the organization. The role involves providing timely assistance to employees on hardware and software issues, coordinating with external IT solution and IT security providers, and ensuring smooth functioning of IT systems.

This is a front-line support role requiring strong technical troubleshooting skills, excellent communication, and the ability to mediate with vendors and service providers.

Key Responsibilities

• User Support & Troubleshooting
• Provide first-level support for day-to-day IT issues related to hardware, software, printers, networks, and peripherals.
• Record, prioritize, and resolve IT service requests and incidents raised by employees.
• Install, configure, and update operating systems, software applications, and security patches.
• Hardware & Software Management
• Ensure smooth functioning of laptops, desktops, mobile devices, and related equipment.
• Coordinate preventive maintenance, repair, and replacement of IT hardware.
• Manage software licenses, renewals, and compliance checks.
• Vendor & Service Provider Coordination
• Act as the primary point of contact for IT solution providers and IT security vendors.
• Mediate and escalate issues that require second-level/third-party support.
• Track and follow up on open service tickets with external providers until closure.
• IT Administration & Security
• Assist in maintaining user accounts, access rights, and IT asset inventory.
• Ensure adherence to IT security guidelines, including antivirus updates, password policies, and access controls.
• Support implementation of company-wide IT security protocols and compliance requirements.
• Documentation & Reporting
• Maintain records of support requests, resolutions, and IT assets.
• Prepare periodic reports on IT incidents, recurring issues, and vendor performance.
• Suggest process improvements to enhance IT support efficiency.

Key Skills & Competencies

• Strong knowledge of Windows & Microsoft 365 environments.
• Familiarity with basic networking (LAN, Wi-Fi, VPN, routers, firewalls).
• Hands-on experience with hardware troubleshooting (laptops, desktops, printers).
• Understanding of IT security practices (antivirus, access management, data protection).
• Good communication and problem-solving skills.
• Ability to multitask and manage priorities effectively.

Qualifications

• Bachelors degree / Diploma in IT, Computer Science, or related field.
• Minimum 3 years of relevant IT support experience.
• Industry certifications (CompTIA A+, Microsoft, ITIL Foundation) preferred but not mandatory.