It Support Engineer

Key Responsibilities

• Analyze, troubleshoot, and resolve complex application and infrastructure issues escalated from initial monitoring lines.
• Monitor and maintain servers and apply crucial patching and infrastructure upgrades.
• Actively participate and drive technical resolutions during Major Incident Management (MIM) situations.
• Operate, maintain, and configure advanced infrastructure and application monitoring tools.
• Look for continuous improvement.
• Anticipate and track operational risks and provide solutions.
• Manage day-to-day IT Ops business: coordinate IT operational tasks (incidents, problems, vulnerabilities), changes and releases with internal IT colleagues, providers, and business users.
• Perform administrative tasks within SLAs and KPIs.
• Collaborate and consult with projects with focus on ITCM, observability, and a smooth transition into operations.
• Multiple one-week on-call shifts distributed across the year.

Requirements

• Tertiary- or university degree in IT, Business and Information Systems Engineering or work experience.
• Solid know-how and experience in basic infrastructure, client/server technologies, databases, web services, Windows Services, Cloud and IT Security.
• Cloud & Platforms: Strong expertise in Microsoft Azure services, Cloud Infrastructure, and containerized environments (AKS - Azure Kubernetes Service).
• Operating Systems: Proficient in managing and troubleshooting Linux Systems.
• Data & Observability: Hands-on experience with Elastic, Kibana, Grafana, and writing/optimizing SQL queries.
• Processes: Strong adherence to ITIL frameworks and processes, operating smoothly in Agile, SAFE, and DevOps environments.
• Basic know-how and experience in observability. Working knowledge in Elastic, Kibana, Grafana and Atlassian Tool - JIRA knowledge
• Very good analytical and problem-solving skills.
• Right mindset to learn and understand how interfaces are working
• Fluent in English, German is an advantage.
• Good communication skills.
• Flexible, able to work independently and under pressure.
• ITIL V3 or V4 foundation.
• Strong team player.