IT Support Engineer

Role & responsibilities

Key Responsibilities

• Infrastructure & Hardware Management:
• Configure, install, and maintain office laptops, desktops, trading workstations, and servers.
• Provide technical support for all internal departments regarding hardware, software, and peripheral issues. [1]
• Trading Terminal & Network Support:
• Ensure uninterrupted connectivity for stock trading terminals, local area networks (LAN/WAN), Wi-Fi, and VPN systems.
• Coordinate with internet service providers (ISPs) and exchange connectivity vendors (NSE/BSE) to prevent downtime during market hours.
• Data Security & Compliance:
• Implement and manage data security measures, including Two-Factor Authentication (2FA) and endpoint protection.
• Ensure sensitive client data, financial records, and trading credentials remain secure, preventing unauthorized transfers between workstations.
• Assist in IT-related regulatory and system audits (such as VAPT and System Audits required for stock broking firms). [1, 2]
• Vendor & Asset Coordination:
• Collaborate with external IT vendors, hardware suppliers, and software service providers to resolve specialized technical issues.
• Maintain an up-to-date inventory of company IT assets, software licenses, and AMC (Annual Maintenance Contracts). [1]
• Performance Monitoring & Reporting:
• Monitor system speeds, server performance, and network bandwidth to optimize operational costs and efficiency.
• Log and report any anomalous activities, potential data breaches, or identity mismatches immediately to management. [1]

Preferred candidate profile

• Education: Bachelors degree in Computer Science, IT, BCA, B.Sc. (IT/Computer Science), or Diploma in Hardware & Networking.
• Experience: 1 to 3 years of hands-on experience in IT support, preferably within the BFSI, fintech, or stock broking sector.
• Technical Skills:
• Strong knowledge of Windows and Linux/Ubuntu desktop and server operating systems.
• Understanding of trading network setups, firewalls, routers, switches, and remote desktop tools.
• Familiarity with basic stock broking compliance or system audit requirements is a strong plus. [1]
• Soft Skills:
• Good problem-solving and troubleshooting abilities under high-pressure market hours.
• Clear communication skills to assist non-technical staff.