DELHI · FULLTIME
IT Support Engineer
Omega Insurance Brokers LLC
Delhi · onsite · Posted 5d ago
Sourced from
Not disclosed3–5 yrsfulltimeDelhi
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
Job Purpose
To provide first- and second-line IT support to Omega employees at the Delhi Back Office and remotely to the Dubai and Abu Dhabi offices. The role will handle day-to-day hardware, software, network, Microsoft 365 and user support while ensuring IT security, compliance and accurate documentation.
Key Responsibilities
To provide first- and second-line IT support to Omega employees at the Delhi Back Office and remotely to the Dubai and Abu Dhabi offices. The role will handle day-to-day hardware, software, network, Microsoft 365 and user support while ensuring IT security, compliance and accurate documentation.
Key Responsibilities
- Provide on-site IT support in Delhi and remote support to Dubai and Abu Dhabi users.
- Troubleshoot Windows desktops/laptops, printers, scanners, Microsoft Office, Outlook, Teams and business applications.
- Install, configure and maintain computers, peripherals and other IT equipment.
- Manage user accounts, Microsoft 365, Active Directory, shared mailboxes and access permissions.
- Support LAN, Wi-Fi, DNS, DHCP and IP telephony issues.
- Manage IT tickets, prioritise incidents and resolve issues within agreed SLAs.
- Support employee onboarding/offboarding, including account and equipment management.
- Maintain IT assets, software licences, equipment inventory and technical documentation.
- Ensure endpoint security and promptly report any suspected security incidents.
- Coordinate with vendors and service providers and follow issues through to resolution.
- Maintain confidentiality of company, client and employee information.
- Bachelor's degree/Diploma in IT, Computer Science or related field.
- Minimum 3 years experience in IT support, desktop support or service desk roles.
- Hands-on experience with Windows, Active Directory and Microsoft 365.
- Knowledge of basic networking, DNS, DHCP and troubleshooting.
- Experience with ticketing systems and SLA-based support.
- Good written and spoken English.
- Experience in insurance, banking or another regulated industry is an advantage.
- Windows 10/11 & hardware support
- Microsoft 365 & Outlook
- Active Directory
- Networking (TCP/IP, DNS, DHCP, VLAN)
- Printer/peripheral support
- IT ticketing & SLA management
- Problem-solving and troubleshooting
- Customer service and communication
- Confidentiality and information security
- Office-based at the Delhi Back Office.
- Working hours aligned with UAE business operations.
- Occasional after-hours support may be required for critical incidents, maintenance and upgrades.
Sourced from foundit
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
Windows 10 11 hardware supportDNSActive DirectoryDHCPTCP/IPMicrosoft 365outlookVLANComputer NetworksPrinter peripheral supportIT TicketingSLA Management