It Support Engineer

Role & responsibilities

Key Responsibilities

1. End User Support

• Provide first-level technical support to employees through phone, email, chat, and ticketing systems.
• Troubleshoot desktop, laptop, printer, scanner, and peripheral-related issues.
• Assist users with Windows operating system issues and application problems.
• Provide remote and onsite support to users.

2. Desktop and Application Support

• Install, configure, and troubleshoot:
• Windows operating systems
• Microsoft Office 365 / MS Office applications
• Antivirus and endpoint security software
• Business applications
• VPN clients
• Remote desktop applications

3. Hardware Support

• Perform hardware troubleshooting for:
• Desktops and laptops
• RAM, HDD/SSD, power issues
• Printers and scanners
• Network adapters and peripherals
• Coordinate with vendors for hardware repair and replacement.

4. Network Troubleshooting

• Perform basic network troubleshooting:
• IP configuration
• DNS issues
• DHCP troubleshooting
• Ping and connectivity testing
• LAN/Wi-Fi issues
• VPN connectivity issues

5. IT Asset Management

• Maintain IT asset inventory records.
• Assist in hardware allocation and recovery.
• Track laptops, desktops, peripherals, and software licenses.
• Maintain asset documentation.

Required Technical Skills

Operating Systems

• Windows 10/11 troubleshooting
• Basic knowledge of Windows Server environment

Networking

• Basic TCP/IP concepts
• IP addressing and subnet basics
• DNS and DHCP concepts
• LAN/WAN troubleshooting

Microsoft Technologies

• Microsoft Office 365 / MS Office troubleshooting
• Outlook configuration and troubleshooting
• Active Directory basics
• Remote Desktop support

Hardware Knowledge

• Desktop/Laptop hardware troubleshooting
• Printer installation and troubleshooting
• Peripheral device support

Security Knowledge

• Antivirus and endpoint protection basics
• Password policies
• Phishing awareness
• Basic cybersecurity practices

IT Tools

• Remote support tools
• Asset management tools

Educational Qualification

• Diploma / Bachelor's degree in Computer Science, IT, or related field.
• Certifications such as CompTIA A+, Microsoft Fundamentals, ITIL Foundation, or CCNA (basic) will be an advantage.

Working Conditions

• Support office users through onsite and remote assistance.
• May require rotational support during critical incidents or business requirements.
• Coordination with L2/L3 infrastructure and security teams.

- Intrested Candidate can share the Resumes on Mail & Whats up -

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