IT Support Engineer

Roles and Responsibilities :

• Provide technical support to customers through phone, email, or chat channels.
• Troubleshoot and resolve complex IT issues related to software applications, hardware devices, and network connectivity.
• Document customer interactions using CRM tools for accurate tracking and reporting purposes.
• Collaborate with internal teams to identify root causes of recurring issues and implement solutions.

Job Requirements :

• 8-12 years of experience in an IT support role with expertise in Java/.Net technologies.
• Strong understanding of ITSM principles and practices (ITIL framework).
• Excellent troubleshooting skills with ability to analyze problems quickly and effectively.
• Proficiency in documenting technical information clearly and concisely.