REMOTEFULLTIME
IT Support Engineer
Domino
Remote · remote · Posted 47d ago
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Undisclosed5–10 yrsfulltimeRemote
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Section · 01
About this role
Job Summary
The IT team at Domino keeps our developers, engineers, and business units running at top efficiency. We make technology invisible, seamlessly integrated into everyday workflows - and this contract role will help manage day-to-day IT systems and processes, from onboarding/offboarding to Tier 1 support.
Responsibilities
In your first year, you will:
- Improve IT support: Tier 1 Tier 2 ticket resolution and monitor Jira/Slack IT channels for timely support
- Enhancing global onboarding: manage laptop provisioning/de-provisioning (Mac Windows) through our third-party partner
- Supporting onboarding/offboarding: run global processes and deliver IT training to employees
- Securing access: administer identity providers (Google Workspace, Okta)
- Building scalable processes: document best practices and grow the IT Knowledge Base
Requirements
- 5+ years in IT, including 2+ years implementing IT management software
- Proven ability to independently to execute IT operations end-to-end in a small, fast-paced environment
- Advanced expertise with MacOS, Windows, Microsoft Intune, JAMF, SAML/SSO, SCIM provisioning, SPF/DKIM, VPNs, and Azure/MSFT ADFS
- Security-first mindset with a strong bias toward reliability and edge-case thinking
- Proactive process improver who documents and future-proofs IT systems
- Strong communicator who partners well across teams
What we value
- We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success
- We believe in individuals who seek truth and speak the truth and can be their whole selves at work
- We value all of you that believe improving is always possible At Domino Everything is a work in progress - we can do better at everything
- We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company
- We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
it operationsWindowsit managementIT TrainingJira AtlassianmanagementMicrosoftFinancial MarketsModel DevelopmentIT Support
Section · Company
About Domino Data Lab
Domino
Internet
2013
13 years old
San Francisco,California
United States
About
Domino Data Lab provides an enterprise platform designed to help organizations build, deploy, and manage AI and machine learning models. Domino Data Lab provides an enterprise platform designed to help organizations build, deploy, and manage artificial intelligence and machine learning models. The platform supports collaboration across data science, IT, and business teams, enabling the development of models at scale while maintaining governance and reproducibility. It offers tools for model monitoring, experiment tracking, and workflow automation, ensuring that models remain accurate and compliant throughout their lifecycle. Domino Data Lab also integrates with a wide range of data science tools and infrastructure, giving teams flexibility in their work. By streamlining processes from experimentation to production, the company helps enterprises accelerate data-driven decision-making.
Industries
Internet
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