FULLTIME
IT Support Engineer
Domino
Not specified · onsite · Posted 49d ago
Sourced from
Not disclosed5–7 yrsfulltimeNot specified
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Section · 01
About this role
Who We Are
At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility — all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented — and we want to be the ones building it. For more information, visit www.domino.ai
What We Are Building
The IT team at Domino keeps our developers, engineers, and business units running at top efficiency. We make technology invisible, seamlessly integrated into everyday workflows — and this contract role will help manage day-to-day IT systems and processes, from onboarding/offboarding to Tier 1 support.
What Your Impact Will Be
In your first year, you will:
At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility — all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented — and we want to be the ones building it. For more information, visit www.domino.ai
What We Are Building
The IT team at Domino keeps our developers, engineers, and business units running at top efficiency. We make technology invisible, seamlessly integrated into everyday workflows — and this contract role will help manage day-to-day IT systems and processes, from onboarding/offboarding to Tier 1 support.
What Your Impact Will Be
In your first year, you will:
- Improve IT support: Tier 1 & Tier 2 ticket resolution and monitor Jira/Slack IT channels for timely support
- Enhancing global onboarding: manage laptop provisioning/de-provisioning (Mac & Windows) through our third-party partner
- Supporting onboarding/offboarding: run global processes and deliver IT training to employees
- Securing access: administer identity providers (Google Workspace, Okta)
- Building scalable processes: document best practices and grow the IT Knowledge Base
- 5+ years in IT, including 2+ years implementing IT management software
- Proven ability to independently to execute IT operations end-to-end in a small, fast-paced environment (150–300 employees)
- Advanced expertise with MacOS, Windows, Microsoft Intune, JAMF, SAML/SSO, SCIM provisioning, SPF/DKIM, VPNs, and Azure/MSFT ADFS
- Security-first mindset with a strong bias toward reliability and edge-case thinking
- Proactive process improver who documents and future-proofs IT systems
- Strong communicator who partners well across teams
- We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success
- We believe in individuals who seek truth and speak the truth and can be their whole selves at work
- We value all of you that believe improving is always possible At Domino Everything is a work in progress – we can do better at everything
- We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company
- We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply
Sourced from foundit
Section · 02
Skills
MSFT ADFSMac OsWindowsJamfSSOSAMLIntuneSpfDkimVpnsSCIM provisioningMicrosoft Azure
Section · Company
About Domino Data Lab
Domino
Internet
2013
13 years old
San Francisco,California
United States
About
Domino Data Lab provides an enterprise platform designed to help organizations build, deploy, and manage AI and machine learning models. Domino Data Lab provides an enterprise platform designed to help organizations build, deploy, and manage artificial intelligence and machine learning models. The platform supports collaboration across data science, IT, and business teams, enabling the development of models at scale while maintaining governance and reproducibility. It offers tools for model monitoring, experiment tracking, and workflow automation, ensuring that models remain accurate and compliant throughout their lifecycle. Domino Data Lab also integrates with a wide range of data science tools and infrastructure, giving teams flexibility in their work. By streamlining processes from experimentation to production, the company helps enterprises accelerate data-driven decision-making.
Industries
Internet
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