IT Support Engineer

A System Administrator/Engineer is responsible for the day-to-day operations,

maintenance, and troubleshooting of IT systems and infrastructure.

We offer a variety of tasks in expanding and improving our solution, from deployment to End

user support and management of operations related challenges. As part of a powerful team,

you can contribute to parts of Hapag-Lloyds critical core systems to make a difference

EDUCATION QUALIFICATIONS

Bachelor s or master s degree in computer science, Engineering, or related discipline

English language - expert proficiency (additional languages are beneficial)

Microsoft Certified: Azure Administrator Associate / Microsoft System Administrator

Technology Certification

ITIL Foundation (Preferred)

Knowledge of RFID inventory platforms or custom integrations

Basic understanding of database/reporting tools (e.g., SQL, Power BI - optional but

desirable)

KEY RESPONSIBILITIES TASKS

Windows System Administration:

Manage, maintain, and optimize Windows client environments (10 11).

Perform patch management, configuration, and security hardening of systems.

Troubleshoot complex OS-level issues, performance bottlenecks, and service failures.

Asset Inventory Management:

Maintain accurate and up-to-date IT asset inventory records, including procurement,

assignment, movement, and retirement.

Utilize Excel-based tools and macros for tracking and reporting asset movement.

Implement and manage RFID device systems, including setup, monitoring, and

integration with asset tracking software.

Technical Support Issue Resolution

Provide first and second-level support to end users for hardware, software, network,

and system-related issues.

Diagnose, troubleshoot, and resolve desktop, laptop, printer, and mobile device

problems.

Manage support tickets using ITSM tools (Jira, ServiceNow), ensuring timely

resolution within defined SLAs.

Offer remote and on-site support depending on issue criticality and user location.

Reporting Documentation:

Generate compliance, audit, and inventory reports using Excel, PowerShell, and Azure

tools.

Create and maintain up-to-date standard operating procedures (SOPs), system

diagrams, and asset logs.

Creating SLA metrics and following up on ITIL process to manage the IT Service

Delivery system for self and team

User Onboarding Offboarding

Coordinate with HR and other teams to deliver a smooth IT onboarding experience.

Conduct IT induction or training for new users on systems, tools, and IT policies.

Collect and deprovision IT assets, disable accounts, and revoke access during

offboarding.

Preventive Maintenance Monitoring

Perform regular system health checks as part of IT Systems (AV/Conferencing device/

Server room maintenance and monitoring).

Proactively identify recurring issues or user pain points and recommend

improvements.

Monitor user hardware/software lifecycle and flag upgrades/replacements as needed.

Compliance Policy Enforcement

Educate users on acceptable use policies, security practices, and data handling

procedures.

Support audit activities by providing logs or configuration details when requested.

Ensure systems adhere to endpoint security standards and report non-compliance.

WORK EXPERIENCE

Hands on experience in Windows system administration and IT operations for End

point computing.

Strong hands-on knowledge of PowerShell scripting, batch files, and Excel macros.

Proven experience with Azure Active Directory, Intune, and MDM/Compliance

management.

Solid understanding of Windows automation techniques and scheduled task

management.

Experience managing RFID devices and management consoles (e.g., Zebra, Impinj,

or similar platforms).

Proficiency in IT asset lifecycle management and inventory tracking systems.

Good knowledge of group policies, Active Directory, DNS, DHCP, and user access

controls.