IT Support Engineer

Job Title: IT Support Engineer

Department: Information Technology

Location: Visakhapatnam

Experience: 0-1 years / as applicable

Reporting To: IT Manager / Infrastructure Head

About the Role:

We are looking for a proactive IT Support Engineer to provide first- and second-line

technical support to our employees, ensuring smooth operation of desktops,

networks, and business applications. You'll be the go-to person for resolving day-to-

day IT issues and maintaining a reliable, secure IT environment.

Key Responsibilities

• Provide first-level and second-level technical support for hardware, software, and network issues across the organisation.
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Manage user accounts, permissions, and access in Active Directory / Azure AD.
• Troubleshoot and resolve issues related to email (Outlook/Exchange), VPN, and Wi-Fi connectivity.
• Support Microsoft 365 applications and cloud services (Teams, SharePoint, OneDrive).
• Perform routine maintenance including OS updates, patch management, and antivirus checks.
• Log, track, and resolve tickets through the IT helpdesk/ticketing system within defined SLAs.
• Set up new employee workstations and manage IT onboarding/offboarding
• Maintain IT asset inventory (hardware).
• Coordinate with vendors for hardware repairs, replacements, and warranty support.
• Assist with basic network troubleshooting (LAN, Wi-Fi, switches, routers).
• Document recurring issues and contribute to the internal knowledge base.
• Ensure compliance with company IT policies and data security practices.
• Provide remote support to employees working from home or branch offices.

Required Skills & Qualifications:

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• [0-1] years of experience in IT support/desktop support/helpdesk roles
• Strong working knowledge of Windows OS, Microsoft 365, and Active Directory
• Familiarity with networking basics (TCP/IP, DNS, DHCP, VPN)
• Experience with ticketing tools (e.g., ServiceNow, Freshservice, Zoho Desk) is a plus
• Basic understanding of endpoint security tools and antivirus solutions
• Good troubleshooting and analytical skills
• Strong communication skills with a customer-service mindset
• Ability to prioritise and manage multiple support requests simultaneously

Preferred / Good to Have:

• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator
• Exposure to Intune / SCCM for device management
• Basic scripting knowledge (PowerShell) for automation of routine tasks
• Experience supporting hybrid/remote work environments