IT Support Engineer

IT Support Engineer

India, Remote

Prescient Security is seeking a proactive and detail-oriented IT Support Engineer to serve as a key member of our IT team. This role combines hands-on end-user support (Level 1/Level 2), remote onboarding/offboarding, systems administration, and IT security compliance responsibilities. The ideal candidate is comfortable both troubleshooting day-to-day technical issues and owning compliance-driven initiatives such as SOC 2 audit support, access reviews, and Vanta control remediation. This is a role suited to someone who enjoys variety, takes ownership, and communicates clearly with employees at all levels.

Key Responsibilities

IT Support & Ticket Management

• Own and resolve Level 1 and Level 2 support tickets, ensuring timely and effective resolution in line with SLAs.
• Document troubleshooting steps, resolutions, and recurring issues to build out internal knowledge base content.

Onboarding & Offboarding

• Manage end-to-end onboarding and offboarding processes for a fully remote environment, including account provisioning, hardware setup/shipping, and access deprovisioning.
• Deliver new hire IT presentations as part of the onboarding program, covering systems, security expectations, and available tools/resources.
• Coordinate with HR and department leads to ensure a smooth, secure, and well-documented employee lifecycle experience.

Systems Administration (Intune / MDM)

• Serve as the owner (not just an administrator) of Microsoft Intune and MDM processes for both Windows and Mac endpoints, with a primary focus on Windows.
• Design, maintain, and improve device compliance policies, configuration profiles, and enrollment workflows.
• Ensure endpoints remain secure, compliant, and properly managed throughout their lifecycle.

Compliance, GRC & Security

• Use Vanta to continuously monitor security controls, investigate failing tests, and drive remediation to closure.
• Support SOC 2 and other compliance audits by gathering, organizing, and providing evidence and documentation to auditors.
• Assist with broader GRC (Governance, Risk, and Compliance) initiatives, including policy adherence and risk tracking.
• Own quarterly user access reviews, coordinating with system owners to validate and certify appropriate access levels.

Required Skills & Qualifications

Technical Expertise

• Proficiency with Microsoft 365 Admin Center, Google Workspace, and Jira.
• Familiarity with Vanta or similar compliance automation tools.
• Understanding of GRC frameworks and SOC 2 audit requirements.

Experience

• 3+ years in a mid/senior IT support or systems administration role (Level 2 or higher).
• Experience supporting a global, distributed user base.

Soft Skills

• Strong problem-solving and troubleshooting abilities.
• Excellent communication and documentation skills.
• Excellent people skills.
• Ability to work independently and manage multiple priorities.

Preferred Qualifications

• Experience with AWS and Azure environments.
• Knowledge of identity and access management (IAM) best practices.
• Familiarity with security auditing tools and compliance reporting.

Optional Certifications

• Microsoft 365 Certified: Fundamentals (MS-900)
• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
• CompTIA A+, Network+, Security+