IT Support Engineer/ Specialist

Job description - IT Support Engineer/ Specialist (Information & Communication Technology)

Level 1 and 2 - IT Desktop and Cloud Support

Process - Australian Shift

Responsibilities

As a level 1 and 2 Support Officer, you will be responsible for reviewing and actioning tickets using our ticketing system and contact with the client. You will also be responsible for answering phone calls in a professional and timely manner.

Must have

• Minimum 1-2 years of support experience.
• Good written communication and customer service skills.
• Good Microsoft Office troubleshooting skills
• Windows 10/11 troubleshooting skills
• Microsoft Server 2019 Administration and Management
• Understanding around Active Directory and SQL Server
• Excellent phone mannerisms and professionalism.
• Aptitude to learn.
• Ability to handle clients who may call in frustrated with IT-related problems.
• Excellent Troubleshooting and problem-solving skills
• Proactive thinker, who is looking for permanent solutions.
• Experience using a ticketing system.
• Experience with Windows operating systems
• Microsoft 365 Administration and Management skills:
• M 365 Administration and Management
• Entra ID Administration
• Conditional Access Policies
• Intune management and configuration
• MDM and MAM administration and configuration
• Microsoft Defender administration
• M 365 Exchange Admin Centre administration
• Domain and DNS administration and configuration
• Networking experience
• Firewall (UTM) administration and configuration

For Freshers:

• The initial training period will be 6 months for Fresher candidates
• During the training period a stipend of 15,000 per month will be provided.ole & responsibilities