PUNE · INTERNSHIP
IT Support Engineer (Full Time)
Ligionest Technologies
Pune · onsite · Posted 70d ago
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Undisclosed1–3 yrsinternshipPune
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Section · 01
About this role
Job Summary
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Internship Opportunity - IT Support Engineer (Field Role) Location: Baner, Pune Company: Ligionest Technologies Pvt. Ltd. Experience: Freshers Welcome Career Opportunity Outstanding performers during the internship may be considered for a full-time employment opportunity with Ligionest Technologies, subject to performance evaluation and business requirements.
Responsibilities - End-User Support Provide first-level technical support via phone, email, chat, and in-person assistance. Diagnose and resolve hardware, software, and network-related issues. Assist users with password resets, account unlocks, and login-related concerns.
- Desktop Laptop Support Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices. Perform hardware upgrades and replacements (RAM, SSDs, keyboards, etc.). Install, configure, and support Windows 10/11 operating systems.
- Software Support Install and configure Microsoft Office, Microsoft 365, and business applications. Troubleshoot software issues and application performance concerns. Support Outlook and other email-related configurations.
- Ticket Management Log, track, and update incidents using ticketing systems such as ServiceNow, BMC Remedy, or ManageEngine. Ensure timely resolution of incidents within defined SLA timelines. Escalate unresolved issues to Level 2/Level 3 support teams.
- Basic Network Support Troubleshoot LAN and Wi-Fi connectivity issues. Verify IP configurations, DNS, DHCP, and internet connectivity. Assist with network cabling and basic switch connectivity.
- User Account Administration Create, modify, and disable user accounts. Perform password resets and account unlocks through Active Directory. Manage user access permissions in accordance with company policies.
- Asset Management Maintain and update IT asset inventory records. Track hardware allocation, returns, and lifecycle management. Ensure accurate documentation of IT assets.
- Documentation Create and maintain troubleshooting guides and technical documentation. Record issue resolutions and contribute to the internal knowledge base.
- Operating Systems Windows 10/11
- Installation
- Troubleshooting
- Basic Knowledge of Windows Server Environments
- Microsoft Technologies
- Microsoft 365
- Outlook Configuration Troubleshooting
- Microsoft Teams Support
- OneDrive
- SharePoint Basics
- Active Directory
- User Account Management
- Password Reset
- Account Unlock
- Basic Understanding of Group Policy
- Networking Fundamentals TCP/IP
- DNS
- DHCP
- VPN
- LAN/WAN
- Wi-Fi Troubleshooting
- Hardware Support
- Desktop Laptop Troubleshooting
- Printer Support
- Peripheral Device Installation
- Ticketing Tools ServiceNow
- BMC Remedy
- ManageEngine Service Desk
- Excellent Communication Skills
- Customer Service Mindset
- Strong Problem-Solving Ability
- Effective Time Management
- Team Collaboration
- Ability to Perform Under Pressure
- Professional Approach While Supporting End Users and VIP Stakeholders
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer ServiceWANVPNTechnical SupportDNSActive DirectoryDHCPWindowsLANComputer Networks